Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2389

In Automation, the transition issue action does not work in the "Then" box.

    XMLWordPrintable

Details

    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Automation does not work when the action in 'Then' box have to perform transition issue

      Steps to reproduce

      1. Navigate to Service Desk Automation
      2. Add New Rule -> Custom role
      3. Add Issue Created trigger in 'When' box
      4. Add Issue matches in 'IF' box
      5. Add any Transition Issue in the 'THEN' box

      Expected Result

      If the newly issue created matches with the 'IF' box condition, the transition should be triggered.

      Actual Result

      The transition does not trigger.

      Workaround

      Attachments

        Issue Links

          Activity

            People

              mmcmahon Matthew McMahon (Inactive)
              afajri Aulia Fajri (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              15 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync