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  1. Jira Service Management Data Center
  2. JSDSERVER-2359

Password Reset doesn't Provide Error

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Steps to Reproduce

      1. Go to Service Desk login page (i.e https://<instance>.atlassian.net/servicedesk/customer/portal/2/user/login?)
      2. Click on Forgotten your password
      3. Enter any random entry in Username field

      Current Result

      Service Desk will display the reset was successful.

      Expected Result

      Service Desk should display the an error message for any event that the password could not be reset. i.e user doesn't exist, the entry is incorrect

      Attachments

        Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-2359 Password Reset doesn't Provide Error

          • Low - Low priority issues
          • Closed
          is caused by

          DESK-4198 Loading...

          Activity

            People

              mdo Minh Do (Inactive)
              namir Nursihah Amir (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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