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  1. Jira Service Management Cloud
  2. JSDCLOUD-2359

Password Reset doesn't Provide Error

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Description

    NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

    Steps to Reproduce

    1. Go to Service Desk login page (i.e https://<instance>.atlassian.net/servicedesk/customer/portal/2/user/login?)
    2. Click on Forgotten your password
    3. Enter any random entry in Username field

    Current Result

    Service Desk will display the reset was successful.

    Expected Result

    Service Desk should display the an error message for any event that the password could not be reset. i.e user doesn't exist, the entry is incorrect

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        is related to

        Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2359 Password Reset doesn't Provide Error

        • Low - Low priority issues
        • Closed

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          People

            mdo Minh Do (Inactive)
            namir Nursihah Amir (Inactive)
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            Dates

              Created:
              Updated:
              Resolved: