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  1. Jira Service Management Cloud
  2. JSDCLOUD-2359

Password Reset doesn't Provide Error

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Steps to Reproduce

      1. Go to Service Desk login page (i.e https://<instance>.atlassian.net/servicedesk/customer/portal/2/user/login?)
      2. Click on Forgotten your password
      3. Enter any random entry in Username field

      Current Result

      Service Desk will display the reset was successful.

      Expected Result

      Service Desk should display the an error message for any event that the password could not be reset. i.e user doesn't exist, the entry is incorrect

        1. Screen Shot 2015-09-25 at 11.46.36 AM.png
          Screen Shot 2015-09-25 at 11.46.36 AM.png
          46 kB
        2. Screen Shot 2015-09-25 at 11.46.48 AM.png
          Screen Shot 2015-09-25 at 11.46.48 AM.png
          55 kB

            mdo Minh Do (Inactive)
            namir Nursihah Amir (Inactive)
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              Created:
              Updated:
              Resolved: