Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2353

As a customer , JIRA Service Desk Customer Portal displayed Date format as per configured in JIRA

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 1
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As a customer , JIRA Service Desk Customer Portal displayed Date format as per configured in JIRA Look & Feel configuration . For example , configuration set to displayed dd.mm.yy format . However , during issue creation in Customer Portal still displayed default date but followed the date configured format in view issue screen.

      Steps to reproduce

      1. Make sure to Disable Relatives Dates in JIRA
      2. Then , edit Day/Month/Year Format configuration at Look & Feel
      3. Display Due Date field for Customer Portal
      4. Create an issue from Customer Portal and select a Due Date . It will display the default date format.
      5. View issue will present the configured Day/Month/Year Format

      Expected result

      The customer portal create issue page should followed the date format configured . Just like in the view issue screen.

      Suggested Solution

      Customer Portal date followed as per configured in JIRA Look & Feel configuration.

        1. Screen Shot 2015-09-30 at 3.42.56 PM.png
          Screen Shot 2015-09-30 at 3.42.56 PM.png
          76 kB
        2. Screen Shot 2015-09-30 at 3.44.54 PM.png
          Screen Shot 2015-09-30 at 3.44.54 PM.png
          74 kB
        3. Screen Shot 2015-09-30 at 3.45.02 PM.png
          Screen Shot 2015-09-30 at 3.45.02 PM.png
          84 kB

            [JSDSERVER-2353] As a customer , JIRA Service Desk Customer Portal displayed Date format as per configured in JIRA

            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Marc Dacanay made changes -
            Labels New: ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976586 ]
            SET Analytics Bot made changes -
            UIS Original: 6 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 6
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              59 Vote for this issue
              Watchers:
              13 Start watching this issue

                Created:
                Updated: