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  1. Jira Service Management Data Center
  2. JSDSERVER-2352

Adding more options to Customer Portal under "You can"

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We would like to add more operations under the "You can" section of the Customer Portal. For instance, we want to add operations that would allow the Customer to "Escalate" the issue.

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            [JSDSERVER-2352] Adding more options to Customer Portal under "You can"

            Martin Howell made changes -
            Link New: This issue relates to JSDSERVER-12592 [ JSDSERVER-12592 ]
            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011002 ] New: JAC Suggestion Workflow 3 [ 3646280 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665126 ] New: JAC Suggestion Workflow [ 3011002 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323404 ] New: Confluence Workflow - Public Facing v4 [ 2665126 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052183 ] New: JSD Suggestion Workflow - TEMP [ 2323404 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047668 ] New: JSD Suggestion Workflow [ 2052183 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280318 ] New: JSD Suggestion Workflow - TEMP [ 2047668 ]
            jonah (Inactive) made changes -
            Description Original: We would like to add more operations under the "You can" section of the Customer Portal. For instance, we want to add operations that would allow the Customer to "Escalate" the issue. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2352].
              {panel}

            We would like to add more operations under the "You can" section of the Customer Portal. For instance, we want to add operations that would allow the Customer to "Escalate" the issue.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2352 [ JSDCLOUD-2352 ]

              Unassigned Unassigned
              6e107d394ed3 Rodolfo
              Votes:
              5 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: