-
Bug
-
Resolution: Unresolved
-
Medium
-
None
-
2.5.4, 2.5.6, 3.9.2, 3.15.3
-
27
-
Severity 3 - Minor
-
3
-
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Summary
- Installing Service Desk will create several custom fields (ie. Customer Request Type, Request participants, etc. When the default language is English, these custom fields will be created in English (name and description). When the default language is another language, these fields will be created in the said language. For example, French would be Participants à la requête and Type de requête client.
However, after it is installed, the name and description will not be updated accordingly if the default language is changed. When originally installed in French, the fields will retain their French name and description even though the default language is changed to English
Steps to Reproduce
- Change default language to French
- Install Service Desk
- Check the custom fields page to see the names/description created in French
- Change the default language to English
Expected Results
- The name and description is automatically translated to English
Actual Results
- The name and description remains in French
Workaround
Change these values directly from the database in the customfield table.
As many of the custom fields created are system fields, they will be locked. This will require to unlock the fields prior to editing them as outlined within the Unlock a locked Jira Software custom field article.
- is duplicated by
-
-
- Product Backlog
-
- relates to
-
-
- Closed
-
-
JSMDC-5373 You do not have permission to view this issue
- links to
- mentioned in
-
Page Failed to load
- was cloned as
-
JSMDC-7409 Loading...
[JSDSERVER-2326] Service Desk custom fields not able to be translated accordingly
Please add these missing translations to the HU language pack as well. Thank you
Hi,
- Unlock these custom fields like described here https://confluence.atlassian.com/jirakb/how-to-unlock-a-locked-jira-software-field-779158866.html
- Edit / Translate them here https://veiklos.vu.lt/secure/admin/ViewCustomFields.jspa
- Lock them back.
Hi,
We would have translations for the Service Desk and the Agile custom fields (or to be able to translate them).
We would like that the translations to be shown accordingly to the user profile language (on multi language environments, having users using different languages in the world)
Best regards
Seems that this issue still has not been fixed. Note that it therefore conflicts with some apps like Project Configurator, forcing the user to manually translate the problematic Jira service desk fields in the XML file prior to import.