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  1. Jira Service Management Data Center
  2. JSDSERVER-2268

Issue Details Appear on Queue Screen - JIRA Service Desk

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      In the Service Desk Queue(s) Display, somehow one ticket details is stuck on the below screen.
      Screenshot is attached to this ticket.

      Steps to Reproduce

      1. Open an issue from a queue
      2. Resolve the issue
      3. Switch to a different queue

      Expected Result

      Only the queue should show

      Actual Result

      The issue remains rendered under the queue

      Note

      This also happens with issue actions other than resolve.

        1. Issue details.jpg
          Issue details.jpg
          180 kB

            [JSDSERVER-2268] Issue Details Appear on Queue Screen - JIRA Service Desk

            No work has yet been logged on this issue.

              sharwood frother (Inactive)
              somidi Sam Omidi (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: