Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-224

Customer Request Type cleared when editing an Issue

XMLWordPrintable

      summary

      Customer Request Type field value is wiped out if the field is included in the Edit Issue screen, and the Issue is edited.

      steps to reproduce
      1. edit the Screen configuration so that the Edit Issue screen includes the Customer Request Type field;
      2. open a Service Desk request;
      3. as an agent, edit the Issue (Customer Request Type will be hidden).

      Expected result: the Issue is edited normally.
      Actual result: after saving the changes, the Customer Request Type value will be cleared. This means that the reporter cannot access the request anymore.

            [JSDSERVER-224] Customer Request Type cleared when editing an Issue

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304857 ] New: JAC Bug Workflow v3 [ 3125491 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058773 ] New: JSD Bug Workflow v5 - TEMP [ 2304857 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056123 ] New: JSD Bug Workflow v5 [ 2058773 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955552 ] New: JSD Bug Workflow v5 - TEMP [ 2056123 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614747 ] New: JSD Bug Workflow v5 [ 1955552 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: reqtype-field New: affects-server reqtype-field
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602005 ] New: JSD Bug Workflow v4 [ 1614747 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398132 ] New: JSD Bug Workflow v2 [ 1602005 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 590469 ] New: JSD Bug Workflow [ 1398132 ]
            Duc Anh Dao (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 56325 ] New: This issue links to "Page (Extranet)" [ 56325 ]

              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: