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  1. Jira Service Management Data Center
  2. JSDSERVER-220

Customer Requests are not accessible after editing the issue from JIRA Agile Board

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Low Low
    • None
    • 1.1.4
    • None

      Steps to reproduce:

      1. Have a project with both a Service Desk and Agile Board enabled on the project.
      2. A customer raise a request via Customer Portal. At this point, the request is accessible in the Customer Portal by the customer.
      3. Navigate to the project's board by another user
      4. Click on the Task title that was created earlier
      5. Now you should see the Quick Panel on the right side of the board
      6. Click on the three dots (...) on the top right side
      7. Click Edit from the drop down
      8. Try to edit any field (such as Component, Priority, etc..) and then click Update

      Result:
      The Customer raised the request cannot see the request any more in his Customer Portal

      Expected Behavior:
      The customer should be able to see the request he raised in his Customer Portal

          Form Name

            [JSDSERVER-220] Customer Requests are not accessible after editing the issue from JIRA Agile Board

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304851 ] New: JAC Bug Workflow v3 [ 3125487 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058767 ] New: JSD Bug Workflow v5 - TEMP [ 2304851 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056117 ] New: JSD Bug Workflow v5 [ 2058767 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955542 ] New: JSD Bug Workflow v5 - TEMP [ 2056117 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615083 ] New: JSD Bug Workflow v5 [ 1955542 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602418 ] New: JSD Bug Workflow v4 [ 1615083 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398497 ] New: JSD Bug Workflow v2 [ 1602418 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 590333 ] New: JSD Bug Workflow [ 1398497 ]
            Gilmore Davidson (Inactive) made changes -
            Remote Link New: This issue links to "DESK-1865 (JDOG - JIRA Team Dogfood)" [ 54909 ]

              Unassigned Unassigned
              aalshargabi AlaA
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: