-
Bug
-
Resolution: Duplicate
-
Low
-
None
-
1.1.4
-
None
Steps to reproduce:
- Have a project with both a Service Desk and Agile Board enabled on the project.
- A customer raise a request via Customer Portal. At this point, the request is accessible in the Customer Portal by the customer.
- Navigate to the project's board by another user
- Click on the Task title that was created earlier
- Now you should see the Quick Panel on the right side of the board
- Click on the three dots (...) on the top right side
- Click Edit from the drop down
- Try to edit any field (such as Component, Priority, etc..) and then click Update
Result:
The Customer raised the request cannot see the request any more in his Customer Portal
Expected Behavior:
The customer should be able to see the request he raised in his Customer Portal
- duplicates
-
JSDSERVER-224 Customer Request Type cleared when editing an Issue
-
- Closed
-
-
DESK-1865 Failed to load
Form Name |
---|
Resolving this as a duplicate of
JSD-224, as it appears to be a problem that's more generic than just the JIRA Agile boards.