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  1. Jira Service Management Data Center
  2. JSDSERVER-2248

Automatically add new customers with the CC email field.

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      It would be nice to have an option on the Service Desk settings where the customers could create issues by email and/or reply the notifications setting other users in the CC field that are not in the system to automatically be a new Service Desk customer and be a participant of the specific issue mentioned on the email (e.g Option as Customers can add new customers to their requests).

          Form Name

            [JSDSERVER-2248] Automatically add new customers with the CC email field.

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010801 ] New: JAC Suggestion Workflow 3 [ 3646151 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664489 ] New: JAC Suggestion Workflow [ 3010801 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325127 ] New: Confluence Workflow - Public Facing v4 [ 2664489 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053152 ] New: JSD Suggestion Workflow - TEMP [ 2325127 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048191 ] New: JSD Suggestion Workflow [ 2053152 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280208 ] New: JSD Suggestion Workflow - TEMP [ 2048191 ]
            jonah (Inactive) made changes -
            Description Original: It would be nice to have an option on the Service Desk settings where the customers could create issues by email and/or reply the notifications setting other users in the CC field that are not in the system to automatically be a new Service Desk customer and be a participant of the specific issue mentioned on the email (e.g Option as _Customers can add new customers to their requests_). New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2248].
              {panel}

            It would be nice to have an option on the Service Desk settings where the customers could create issues by email and/or reply the notifications setting other users in the CC field that are not in the system to automatically be a new Service Desk customer and be a participant of the specific issue mentioned on the email (e.g Option as _Customers can add new customers to their requests_).
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2248 [ JSDCLOUD-2248 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Request Participants [ 34393 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 946968 ] New: JSD Suggestion Workflow [ 1280208 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
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                Created:
                Updated:
                Resolved: