Experienced Behavior

In the JIRA Service Desk Customer portal, when a user accesses the my request page, the default is "All Requests"

• Prior to 2.5.0 the default was "Open Requests"
• Since version 2.5.0 the default is "All Requests"

Expected Behavior

When a user accesses the my request page the default is "Open Requests"

Workaround

• While it is not possible to change the dropdown default, "Open requests" can be accessed directly via URL:
  • http://JIRA_HOME/servicedesk/customer/user/requests?status=open

A related issue suggestion, JSD-1594, seeks to make it so users can set their own default