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  1. Jira Service Management Data Center
  2. JSDSERVER-2113

As an user, I'd like to search KB article based on other fields besides Summary

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently when creation a request, KB articles are only searched based on the Summary field.

      It would be great if we could have the search being done based on other fields from the Create Request screen, like a Select List custom field for example.

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            [JSDSERVER-2113] As an user, I'd like to search KB article based on other fields besides Summary

            Виктория Севостьянова added a comment -

            +

            Виктория Севостьянова added a comment - +

            Juha Lastuniemi added a comment -

            This would potentially make SD agents' KB much more useful as issue summaries by customers can be unreliable.

            Juha Lastuniemi added a comment - This would potentially make SD agents' KB much more useful as issue summaries by customers can be unreliable.

            Venkat Imadabattini added a comment -

            We are also looking for this feature

            Venkat Imadabattini added a comment - We are also looking for this feature

            srinivasa_pudi added a comment -

            We are also looking for this feature

            srinivasa_pudi added a comment - We are also looking for this feature

              Unassigned Unassigned
              malmeida Marcus Silveira
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                Created:
                Updated: