As an user, I'd like to search KB article based on other fields besides Summary

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    • Type: Suggestion
    • Resolution: Unresolved
    • None
    • Component/s: Knowledge Base
    • 2
    • 7

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently when creation a request, KB articles are only searched based on the Summary field.

      It would be great if we could have the search being done based on other fields from the Create Request screen, like a Select List custom field for example.

            Assignee:
            Unassigned
            Reporter:
            Marcus Silveira
            Votes:
            20 Vote for this issue
            Watchers:
            19 Start watching this issue

              Created:
              Updated: