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  1. Jira Service Management Cloud
  2. JSDCLOUD-2113

As an user, I'd like to search KB article based on other fields besides Summary

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently when creation a request, KB articles are only searched based on the Summary field.

      It would be great if we could have the search being done based on other fields from the Create Request screen, like a Select List custom field for example.

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            [JSDCLOUD-2113] As an user, I'd like to search KB article based on other fields besides Summary

            Philip.Astrand added a comment -

            I am surprised that this is not possible JIRA Service Desk. This not being available really "puts a spoke in the wheel" for our way of working. 

            This feature would really be a big leap forward for the JIRA Service Desk KB!

            I'm also curious to know if anyone reading this has a good workaround for this in the meantime? 

            Philip.Astrand added a comment - I am surprised that this is not possible JIRA Service Desk. This not being available really "puts a spoke in the wheel" for our way of working.  This feature would really be a big leap forward for the JIRA Service Desk KB! I'm also curious to know if anyone reading this has a good workaround for this in the meantime? 

            Großkop, Niclas added a comment -

            We need this feature

            Großkop, Niclas added a comment - We need this feature

            Mariah Levy added a comment -

            We also would like this feature

            Mariah Levy added a comment - We also would like this feature

            v.stephanie.gomes added a comment -

            Simple features like this would really improve the user experience and keep us from outgrowing our JSM helpdesks.

            v.stephanie.gomes added a comment - Simple features like this would really improve the user experience and keep us from outgrowing our JSM helpdesks.

            Marc Turner added a comment -

            Yet another simple, yet important feature request that everyone needs, which has sat dormant for 5yrs. 

            Marc Turner added a comment - Yet another simple, yet important feature request that everyone needs, which has sat dormant for 5yrs. 

            Scott Myers added a comment -

            We need this feature as well

            Scott Myers added a comment - We need this feature as well

            Venkat Imadabattini added a comment -

            We are also looking for this feature

            Venkat Imadabattini added a comment - We are also looking for this feature

            srinivasa_pudi added a comment -

            We are also looking for this feature

            srinivasa_pudi added a comment - We are also looking for this feature

              Unassigned Unassigned
              malmeida Marcus Silveira
              Votes:
              38 Vote for this issue
              Watchers:
              31 Start watching this issue

                Created:
                Updated: