Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-2113

As an user, I'd like to search KB article based on other fields besides Summary

    XMLWordPrintable

Details

    • 17
    • 3

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently when creation a request, KB articles are only searched based on the Summary field.

      It would be great if we could have the search being done based on other fields from the Create Request screen, like a Select List custom field for example.

      Attachments

        Issue Links

          is related to

          Suggestion - JSDSERVER-2113 As an user, I'd like to search KB article based on other fields besides Summary

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              malmeida Marcus Silveira
              Votes:
              30 Vote for this issue
              Watchers:
              26 Start watching this issue

              Dates

                Created:
                Updated: