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  1. Jira Service Management Data Center
  2. JSDSERVER-209

Username with uppercase letter unable to create Service Desk

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Medium Medium
    • 1.1.6
    • 1.1.1, 1.1.4
    • None

      Summary

      Username with uppercase letter unable to create Service Desk

      Steps to reproduce

      • Create admin user with uppercase letters in username (ex. "TestUser")
      • Login in as TestUser
      • Create Service Desk

      Expected Results

      • Service Desk created, screen is redirected to the newly created Service Desk. The default configurations for queues, SLA, metrics are there.

      Actual Results

      • Unable to get past first dialog page
      • If you check your projects, the new project was created, but there are no configurations added (queues,SLAs,metrics,etc).

      Workaround

      • Rename the user to have all lowercase letters. (from example: "TestUser" to "testuser")

            [JSDSERVER-209] Username with uppercase letter unable to create Service Desk

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305409 ] New: JAC Bug Workflow v3 [ 3125863 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059369 ] New: JSD Bug Workflow v5 - TEMP [ 2305409 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056797 ] New: JSD Bug Workflow v5 [ 2059369 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955490 ] New: JSD Bug Workflow v5 - TEMP [ 2056797 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1614975 ] New: JSD Bug Workflow v5 [ 1955490 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602311 ] New: JSD Bug Workflow v4 [ 1614975 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398369 ] New: JSD Bug Workflow v2 [ 1602311 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 589285 ] New: JSD Bug Workflow [ 1398369 ]
            Pedro Souza made changes -
            Description Original: h3. Steps to repro
            - Create admin user with uppercase letters in username (ex. "TestUser")
            - Login in as TestUser
            - Create Service Desk

            h3. Expected Results
            - Service Desk created, screen is redirected to the newly created Service Desk. The default configurations for queues, SLA, metrics are there.

            h3. Actual Results
            - Unable to get past first dialog page
            - If you check your projects, the new project was created, but there are no configurations added (queues,SLAs,metrics,etc).

            h3. Workaround
            - Rename the user to have all lowercase letters. (from example: "TestUser" to "testuser")             		New: h3. Summary
            Username with uppercase letter unable to create Service Desk

            h3. Steps to reproduce
            - Create admin user with uppercase letters in username (ex. "TestUser")
            - Login in as TestUser
            - Create Service Desk

            h3. Expected Results
            - Service Desk created, screen is redirected to the newly created Service Desk. The default configurations for queues, SLA, metrics are there.

            h3. Actual Results
            - Unable to get past first dialog page
            - If you check your projects, the new project was created, but there are no configurations added (queues,SLAs,metrics,etc).

            h3. Workaround
            - Rename the user to have all lowercase letters. (from example: "TestUser" to "testuser")

              ezhang Ed Zhang (Automation)
              pkirkeby Pelle Kirkeby (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: