• Icon: Suggestion Suggestion
    • Resolution: Fixed
    • None
    • Email - Outgoing
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The problem is today the emails are to static, and we are not able to put our own touch to it.

      It would be fantastic if we were able to change the templates for the mails that are send when we update an issue and when you create an issue by email.

      I would like it to be able to setup with variables:

      An example could be:
      Hi %name%

      Your ticket has been created with %subject%

      The ticket has been assigned to %USER% ...

      So you would have a long list of variables you could use:
      %subject%
      %type%
      %status%
      and so on.

      It could also be awesome if you could put a 'search issue' into the mail, so you for example would be able to show the user the last 5 ticket the user has created.

          Form Name

            [JSDSERVER-2091] Customizable email templates

            Hi all,

            Great news - customization of service desk notifications is now available on Cloud! To find out more about this feature, check out our documentation here: https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html. This feature will be available for Server in an upcoming major server release.

            Enjoy customizing your project's email notifications! 

            — JIRA Service Desk Team 

            V (Inactive) added a comment - Hi all, Great news - customization of service desk notifications is now available on Cloud! To find out more about this feature, check out our documentation here:  https://confluence.atlassian.com/servicedeskcloud/managing-service-desk-notifications-732528936.html . This feature will be available for Server in an upcoming major server release. Enjoy customizing your project's email notifications!  — JIRA Service Desk Team 

            TJ Baker added a comment -

            Please make sure you also vote for this related issue: https://jira.atlassian.com/browse/JSD-218

            TJ Baker added a comment - Please make sure you also vote for this related issue: https://jira.atlassian.com/browse/JSD-218

              Unassigned Unassigned
              b90b7fb66cb1 Rasmus Fuursted
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