Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-2091

Customizable email templates

    XMLWordPrintable

    Details

    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The problem is today the emails are to static, and we are not able to put our own touch to it.

      It would be fantastic if we were able to change the templates for the mails that are send when we update an issue and when you create an issue by email.

      I would like it to be able to setup with variables:

      An example could be:
      Hi %name%

      Your ticket has been created with %subject%

      The ticket has been assigned to %USER% ...

      So you would have a long list of variables you could use:
      %subject%
      %type%
      %status%
      and so on.

      It could also be awesome if you could put a 'search issue' into the mail, so you for example would be able to show the user the last 5 ticket the user has created.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned Unassigned
              Reporter:
              b90b7fb66cb1 Rasmus Fuursted
              Votes:
              10 Vote for this issue
              Watchers:
              11 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: