[JSDSERVER-2045] Add Series in JIRA Service Desk Reports to show how many tickets are in a given status - Create and track feature requests for Atlassian products.

Type: Suggestion
Resolution: Unresolved
Fix Version/s: None
Component/s: Reports
Labels:
- data
- newmetrics
- ril
- sdt

UIS:
3
Support reference count:
3
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Current Behaviour

Currently JIRA Service Desk Reports has the following pre defined series
- Created
- Resolved
- Time Metrics Series

Feature Request

Add Series in JIRA Service Desk Reports to show how many tickets are in a given status
e.g. Waiting for Customer vs Waiting for Support

relates to

JSDCLOUD-2045 Add Series in JIRA Service Desk Reports to show how many tickets are in a given status

Gathering Interest

links to

Internal ticket

mentioned in: Page Failed to load

Form Name

Assignee:: Unassigned

Reporter:: Janice Alor (Inactive)

Votes:: 61 Vote for this issue

Watchers:: 31 Start watching this issue

Created:: 01/Jul/2015 2:25 PM

Updated:: 15/May/2025 2:26 AM