Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2045

Add Series in JIRA Service Desk Reports to show how many tickets are in a given status

XMLWordPrintable

    • 3
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Current Behaviour

      • Currently JIRA Service Desk Reports has the following pre defined series
        • Created
        • Resolved
        • Time Metrics Series

      Feature Request

      • Add Series in JIRA Service Desk Reports to show how many tickets are in a given status
      • e.g. Waiting for Customer vs Waiting for Support

          Form Name

            [JSDSERVER-2045] Add Series in JIRA Service Desk Reports to show how many tickets are in a given status

            Jane Danes added a comment -

            This is the most basic reporting feature and it's very surprising that it's not included. 

            Jane Danes added a comment - This is the most basic reporting feature and it's very surprising that it's not included. 

            Martina Barnett added a comment -

            This has my vote.  I need to know how the status of my ticket population changes over time to be able to see how changes in process affects clients experience of our service.

            Martina Barnett added a comment - This has my vote.  I need to know how the status of my ticket population changes over time to be able to see how changes in process affects clients experience of our service.

            John Hayes added a comment -

            I also would like to see this feature, I want to be able to report on how many tickets are in each state over time

            John Hayes added a comment - I also would like to see this feature, I want to be able to report on how many tickets are in each state over time

            Michele Liberman added a comment -

            I agree, having a report on concurrent in flight changes per time frame would be idea for what we do and our changes span over multiple days

            Michele Liberman added a comment - I agree, having a report on concurrent in flight changes per time frame would be idea for what we do and our changes span over multiple days

            Patrick S added a comment -

            To expand on the initial request, it might make more sense (and be easier to implement) to allow for a count of tickets that match a JQL filter (either saved or typed in-line) as a series.  There are several other places in Jira that allow for this, seems like a good fit.

            I could imagine a simple use case on a Created vs Resolved Report.  In addition to showing the created and resolved count for each data point, also show the results of a JQL filter (number open, number waiting for support, etc).

            Patrick S added a comment - To expand on the initial request, it might make more sense (and be easier to implement) to allow for a count of tickets that match a JQL filter (either saved or typed in-line) as a series.  There are several other places in Jira that allow for this, seems like a good fit. I could imagine a simple use case on a Created vs Resolved Report.  In addition to showing the created and resolved count for each data point, also show the results of a JQL filter (number open, number waiting for support, etc).

            Tommy Sahlen added a comment -

            Just ran into this issue (new user). If baffles me that this isn't included,

            This means that I can't see a graph of my total amount of e.g. open issues a day for that last month. Besides filters (that only offers current data) is there any way to get historical data?

            Tommy Sahlen added a comment - Just ran into this issue (new user). If baffles me that this isn't included, This means that I can't see a graph of my total amount of e.g. open issues a day for that last month. Besides filters (that only offers current data) is there any way to get historical data?

              Unassigned Unassigned
              jalor Janice Alor (Inactive)
              Votes:
              61 Vote for this issue
              Watchers:
              31 Start watching this issue

                Created:
                Updated: