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  1. Jira Service Management Data Center
  2. JSDSERVER-2045

Add Series in JIRA Service Desk Reports to show how many tickets are in a given status

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Current Behaviour

      • Currently JIRA Service Desk Reports has the following pre defined series
        • Created
        • Resolved
        • Time Metrics Series

      Feature Request

      • Add Series in JIRA Service Desk Reports to show how many tickets are in a given status
      • e.g. Waiting for Customer vs Waiting for Support

          Form Name

            [JSDSERVER-2045] Add Series in JIRA Service Desk Reports to show how many tickets are in a given status

            SET Analytics Bot made changes -
            UIS Original: 4 New: 3
            Marc Dacanay made changes -
            Labels Original: data newmetrics sdt New: data newmetrics ril sdt
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976559 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 4
            SET Analytics Bot made changes -
            UIS Original: 4 New: 3
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            UIS Original: 3 New: 4
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            UIS Original: 5 New: 3
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            UIS Original: 4 New: 5
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            UIS Original: 8 New: 4
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            UIS Original: 7 New: 8

              Unassigned Unassigned
              jalor Janice Alor (Inactive)
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                Created:
                Updated: