Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-2031

Create a set of standard tickets in the first Service Desk

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Getting Started
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a new Service Desk user, I would like to have a set of standard Service Desk tickets, that could be followed as a model on how to rise a tickets in Service Desk.

      Currently we have the "My First Service Desk" with an example of ticket followed by a guide, but a set of already created tickets would be good as well.

          Form Name

            [JSDSERVER-2031] Create a set of standard tickets in the first Service Desk

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010498 ] New: JAC Suggestion Workflow 3 [ 3647878 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663707 ] New: JAC Suggestion Workflow [ 3010498 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322010 ] New: Confluence Workflow - Public Facing v4 [ 2663707 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052244 ] New: JSD Suggestion Workflow - TEMP [ 2322010 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047745 ] New: JSD Suggestion Workflow [ 2052244 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279596 ] New: JSD Suggestion Workflow - TEMP [ 2047745 ]
            jonah (Inactive) made changes -
            Description Original: As a new Service Desk user, I would like to have a set of standard Service Desk tickets, that could be followed as a model on how to rise a tickets in Service Desk.

            Currently we have the "My First Service Desk" with an example of ticket followed by a guide, but a set of already created tickets would be good as well.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2031].
              {panel}

            As a new Service Desk user, I would like to have a set of standard Service Desk tickets, that could be followed as a model on how to rise a tickets in Service Desk.

            Currently we have the "My First Service Desk" with an example of ticket followed by a guide, but a set of already created tickets would be good as well.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2031 [ JSDCLOUD-2031 ]

              Unassigned Unassigned
              psouza Pedro Souza
              Votes:
              2 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: