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  1. Jira Service Management Data Center
  2. JSDSERVER-2016

JavaScript error is displayed on JIRA Agile Boards after installing JIRA Service Desk

      Symptom

      Red error dialogs appear if you install JIRA Service Desk after JIRA Agile.

      • A red error dialog appears for only a moment when you go to the scrum board and only when you use Chrome (See problem.mov)
      • Another red error dialog appears when you visit "Manage Boards" when you use Chrome (See problem3.png)
      • Another red error dialog appears when you create a subtask from the backlog and only when you use Japanese (See problem2.mov)

      Excerpt from the error message:

      An exception has occurred in http://127.0.0.1:8080/s/389cefa756e99d05441edefd08894435-CDN/en_US-vyuule/64020/28/27dffb62c6d53c3687501abc152a3948/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&locale=en-US&isAdmin=true at 9194:277 --- Uncaught TypeError: a.hasAttribute is not a function
      

      Step to Reproduce

      This is how I reproduced:

      1. Install vanilla JIRA 6.4.6 (current latest)
      2. Install JIRA Agile 6.7.4 (current latest) at 'Find add-ons'
      3. Create a scrum board and create a project for the board
      4. Create an issue, which will be stored in the backlog
      5. Create a Sprint, move the issue to it, and start it
      6. Install JIRA Service Desk 2.5.0 (current latest) at 'Find add-ons'
      7. Using Chrome, go to the backlog and see the red error dialog appears for only a moment (See problem.mov)
      8. Using Chrome, go to the "Manage Boards" and see the red error dialog appears (See problem3.png)
      9. Go to profile page and change the language to Japanese
      10. Go to the backlog and create a subtask, and see another red error dialog appears (See problem2.mov)
      11. The subtask is successfully created when you refresh the backlog page

      Findings

      • It happens if you install JIRA Agile and then JIRA Service Desk
      • It does not happen if you install opposite way (JIRA Service Desk -> JIRA Agile)

        1. 2nd error .png
          2nd error .png
          299 kB
        2. Problem.mov
          539 kB
        3. Problem2.mov
          3.17 MB
        4. problem3.png
          problem3.png
          186 kB

            [JSDSERVER-2016] JavaScript error is displayed on JIRA Agile Boards after installing JIRA Service Desk

            It also works for me, thank you

            Rasmus Knudsen added a comment - It also works for me, thank you

            bwts added a comment -

            Confirmed, fixed for me too.

            bwts added a comment - Confirmed, fixed for me too.

            Jamie added a comment -

            Update now available for this fix - update your plugin. Confirmed fixed.

            Jamie added a comment - Update now available for this fix - update your plugin. Confirmed fixed.

            I am experiencing the same issue.
            Atlassian support directed me to this issue via:
            https://support.atlassian.com/servicedesk/customer/portal/20/GHS-20140
            It would be nice if this bug could be fixed in next update of JSD plugin.

            Rasmus Knudsen added a comment - I am experiencing the same issue. Atlassian support directed me to this issue via: https://support.atlassian.com/servicedesk/customer/portal/20/GHS-20140 It would be nice if this bug could be fixed in next update of JSD plugin.

            srevel added a comment -

            +1, our users experience this problem even with JSD 2.5.1

            srevel added a comment - +1, our users experience this problem even with JSD 2.5.1

            bwts added a comment -

            +1
            Having the same issue.

            Is there a work around while the issue is being fixed?

            When using a free trial of Agile and a starter license of service desk (which was installed first) I didn't see this error.
            Only since upgrading to full licenses did I start seeing this error.

            bwts added a comment - +1 Having the same issue. Is there a work around while the issue is being fixed? When using a free trial of Agile and a starter license of service desk (which was installed first) I didn't see this error. Only since upgrading to full licenses did I start seeing this error.

            Hi rita.younes,
            We are aware of this issue and it is currently part of our working backlog.
            Please watch this issue to receive immediate notifications as soon as they are available.
            Regards,
            Nga Lai
            JIRA Service Desk Team

            Nga Lai (Inactive) added a comment - Hi rita.younes , We are aware of this issue and it is currently part of our working backlog. Please watch this issue to receive immediate notifications as soon as they are available. Regards, Nga Lai JIRA Service Desk Team

            We are facing the same problem, Is there any fix for this issue?
            Rita

            Rita YOUNES [Infosysta] added a comment - We are facing the same problem, Is there any fix for this issue? Rita

            +1

            Unfortunately, we are facing the same problem here in Sao Paulo - Brazil.

            Michel Barros added a comment - +1 Unfortunately, we are facing the same problem here in Sao Paulo - Brazil.

              bewong Ben Wong
              mnakagawa Mai Nakagawa (Inactive)
              Affected customers:
              29 This affects my team
              Watchers:
              44 Start watching this issue

                Created:
                Updated:
                Resolved: