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  1. Jira Software Data Center
  2. JSWSERVER-12188

When creating Sub-Task, error occurs on Backlog board.

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Details

    • Bug
    • Resolution: Duplicate
    • High
    • None
    • 6.7.4
    • AgileBoard

    Description

      Condition

      • switch language to Japanese
      • enable JIRA Service Desk after enabling JIRA Agile

      Steps

      1. disable both JIRA Agile and JIRA Service Desk on 'Manage add-ons'.
      2. enable JIRA Agile
      3. open another page except 'Manage add-on'.(for example, Dashboard)
      4. enable JIRA Service Desk on 'Manage add-ons'.
      5. switch language to Japanese.
      6. open a Backlog board.
      7. select an issue.
      8. select a 'Create Sub-Task' button.
      9. push a 'Create' button on 'Create Subtask' dialog
      10. error occurs.

      Please see the attached file(.swf) on browser.

      Phenomenon
      The following error occurs.

      An error occurredHide…
      Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
      Details
      Exception: Uncaught TypeError: Cannot read property '1' of null
      Resource: http://localhost:8080/jira/s/5a649ccc88e6434715b9063e9d6f4c1d-CDN/ja_JP6x9tz9/64020/213/9f549da35cbffcdc6be10e78168ea228/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&isAdmin=true&locale=ja-JP&hc-enabled=true
      Line: 7610
      Column: 254
      Environment
      Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.124 Safari/537.36
      Stack trace
      TypeError: Cannot read property '1' of null
      at Function. (http://localhost:8080/jira/s/5a649ccc88e6434715b9063e9d6f4c1d-CDN/ja_JP6x9tz9/64020/213/9f549da35cbffcdc6be10e78168ea228/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&isAdmin=true&locale=ja-JP&hc-enabled=true:7610:254)
      at Function.AJS.format (http://localhost:8080/jira/s/5a649ccc88e6434715b9063e9d6f4c1d-CDN/ja_JP6x9tz9/64020/213/9f549da35cbffcdc6be10e78168ea228/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&isAdmin=true&locale=ja-JP&hc-enabled=true:7610:462)
      at Object.GH.tpl.quickcreate.renderSubtasksAddedMessage (http://localhost:8080/jira/s/5a649ccc88e6434715b9063e9d6f4c1d-CDN/ja_JP6x9tz9/64020/213/9f549da35cbffcdc6be10e78168ea228/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&isAdmin=true&locale=ja-JP&hc-enabled=true:3380:21)
      at Object.GH.RapidBoard.QuickCreate.showSubtaskCreatedMessage (http://localhost:8080/jira/s/5a649ccc88e6434715b9063e9d6f4c1d-CDN/ja_JP6x9tz9/64020/213/9f549da35cbffcdc6be10e78168ea228/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&isAdmin=true&locale=ja-JP&hc-enabled=true:3309:1476)
      at Object.GH.BacklogController.subtasksCreated (http://localhost:8080/jira/s/5a649ccc88e6434715b9063e9d6f4c1d-CDN/ja_JP6x9tz9/64020/213/9f549da35cbffcdc6be10e78168ea228/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&isAdmin=true&locale=ja-JP&hc-enabled=true:3757:7892)
      at Object.GH.BacklogController.handleIssueCreatedImpl (http://localhost:8080/jira/s/5a649ccc88e6434715b9063e9d6f4c1d-CDN/ja_JP6x9tz9/64020/213/9f549da35cbffcdc6be10e78168ea228/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&isAdmin=true&locale=ja-JP&hc-enabled=true:3757:6434)
      at http://localhost:8080/jira/s/5a649ccc88e6434715b9063e9d6f4c1d-CDN/ja_JP6x9tz9/64020/213/9f549da35cbffcdc6be10e78168ea228/_/download/contextbatch/js/greenhopper-rapid-non-gadget,gh-rapid,atl.general,jira.project.sidebar,jira.global,jira.general/batch.js?jag_disabled_marketing=true&isAdmin=true&locale=ja-JP&hc-enabled=true:3757:6299

      Though the error message is shown, however the Sub-Task is created.

      Workaroud

      1. disable JIRA Agile on 'Manage add-ons'.
      2. enable JIRA Agile

      Attachments

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2016 JavaScript error is displayed on JIRA Agile Boards after installing JIRA Service Desk

          • Medium - Medium priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2016 JavaScript error is displayed on JIRA Agile Boards after installing JIRA Service Desk

          • Medium - Medium priority issues
          • Closed

          Activity

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              Unassigned Unassigned
              b9e24be269c2 GxP Tech
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              Dates

                Created:
                Updated:
                Resolved: