Automation to edit issue fields using defined values

XMLWordPrintable

    • 9
    • 13

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I would love to see an automation "THEN" function that allows specific fields to be edited as part of the automation process. Our customer workflow involves specific agents being assigned to specific customers. One example of how this feature would help would be if we could establish a rule that says "Upon creation, if reporter = customerXYZ, then edit "Agent" custom field to = "John Doe".

            Assignee:
            Ritesh Ranjan (Inactive)
            Reporter:
            Danny Coleman
            Votes:
            46 Vote for this issue
            Watchers:
            32 Start watching this issue

              Created:
              Updated:
              Resolved: