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  1. Jira Service Management Data Center
  2. JSDSERVER-2007

Hide a JSD project from Customer Portal and manage the project just by email

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Description

      If you take Browse Projects permission out from the permission scheme, you are not able to create JSD issues by email
      Currently, with the JSD > 3.2 it's possible to hide all request types from customer portal, but JSD will still display an empty project on the portal as below:

      Suggestion

      It would be nice if JSD could hide a specific JSD project from customer portal when there is no visible request type just letting the issues be managed only by email.

        1. 2017-03-28_empty-portal.png
          36 kB
          Chen Mao

          Form Name

            [JSDSERVER-2007] Hide a JSD project from Customer Portal and manage the project just by email

            Charlie Marriott added a comment -
            Atlassian Update – 18 January 2022

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Data Center & Server

            Charlie Marriott added a comment - Atlassian Update – 18 January 2022 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Data Center & Server

            Jan Cornelissen added a comment - - edited

            We also need a way to hide some JSD project for some user-groups who can only send mails to create issues

            Jan Cornelissen added a comment - - edited We also need a way to hide some JSD project for some user-groups who can only send mails to create issues

              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
              Votes:
              12 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: