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  1. Jira Service Management Data Center
  2. JSDSERVER-2004

Customer Portal on Service Desk loading blank page

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      After this week's maintenance, several customers are reporting their Service Desk Customer Portal loads blank page.

      Environment

      JIRA 6.5-OD-07-005
      JIRA Service Desk - 2.6.0-OD-02-001

      Steps to Reproduce

      Browse to customer portal URL (e.g. https://instance.atlassian.net/servicedesk/customer/portal/1)

      Expected Results

      Page should load

      Actual Results

      Instead loads blank page, no errors when tailing JIRA log.

      Workaround

      If you are affected by this, please contact support to schedule the fix to be applied and your instance to be restarted.

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              tbuiquang Thong Bui Quang (Inactive)
              smackie@atlassian.com Shannon S
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              Dates

                Created:
                Updated:
                Resolved:

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