Details
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Bug
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Resolution: Fixed
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Highest
Description
NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.
Summary
After this week's maintenance, several customers are reporting their Service Desk Customer Portal loads blank page.
Environment
JIRA 6.5-OD-07-005
JIRA Service Desk - 2.6.0-OD-02-001
Steps to Reproduce
Browse to customer portal URL (e.g. https://instance.atlassian.net/servicedesk/customer/portal/1)
Expected Results
Page should load
Actual Results
Instead loads blank page, no errors when tailing JIRA log.
Workaround
If you are affected by this, please contact support to schedule the fix to be applied and your instance to be restarted.
Attachments
Issue Links
- is related to
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JSDSERVER-2004 Customer Portal on Service Desk loading blank page
- Closed