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  1. Jira Service Management Data Center
  2. JSDSERVER-1987

Reduce the email age threshold for the JEPP cleaner job.

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently JIRA Service Desk is keeping emails in its database up to 6 months. This will cause customer's databases (and therefore backups) to grow very fast.

      Consequently, this may even impact the performance of JIRA as it, by default, automatically creates backups every 12 hours.

      Suggested Solution

      Remove emails that are older then 4~6 weeks, which would most likely be already obsolete.

      Alternatively, mark the email as "already processed" when it is processed, and delete those entries with the cleaner job.

            [JSDSERVER-1987] Reduce the email age threshold for the JEPP cleaner job.

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010569 ] New: JAC Suggestion Workflow 3 [ 3647975 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663862 ] New: JAC Suggestion Workflow [ 3010569 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322442 ] New: Confluence Workflow - Public Facing v4 [ 2663862 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053897 ] New: JSD Suggestion Workflow - TEMP [ 2322442 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049152 ] New: JSD Suggestion Workflow [ 2053897 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280666 ] New: JSD Suggestion Workflow - TEMP [ 2049152 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            Currently *JIRA Service Desk* is keeping emails in its database up to 6 months. This will cause customer's databases (and therefore backups) to grow very fast.

            Consequently, this may even impact the performance of JIRA as it, by default, automatically creates backups every 12 hours.

            h3. Suggested Solution
            Remove emails that are older then 4~6 weeks, which would most likely be already obsolete.

            Alternatively, mark the email as "already processed" when it is processed, and delete those entries with the cleaner job.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1987].
              {panel}

            h3. Problem Definition
            Currently *JIRA Service Desk* is keeping emails in its database up to 6 months. This will cause customer's databases (and therefore backups) to grow very fast.

            Consequently, this may even impact the performance of JIRA as it, by default, automatically creates backups every 12 hours.

            h3. Suggested Solution
            Remove emails that are older then 4~6 weeks, which would most likely be already obsolete.

            Alternatively, mark the email as "already processed" when it is processed, and delete those entries with the cleaner job.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1987 [ JSDCLOUD-1987 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud

              mmcmahon Matthew McMahon (Inactive)
              mfernandes@atlassian.com Matheus Fernandes
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              1 Vote for this issue
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                Created:
                Updated:
                Resolved: