Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1987

Reduce the email age threshold for the JEPP cleaner job.

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently JIRA Service Desk is keeping emails in its database up to 6 months. This will cause customer's databases (and therefore backups) to grow very fast.

      Consequently, this may even impact the performance of JIRA as it, by default, automatically creates backups every 12 hours.

      Suggested Solution

      Remove emails that are older then 4~6 weeks, which would most likely be already obsolete.

      Alternatively, mark the email as "already processed" when it is processed, and delete those entries with the cleaner job.

              mmcmahon Matthew McMahon (Inactive)
              mfernandes@atlassian.com Matheus Fernandes
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: