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  1. Jira Service Management Data Center
  2. JSDSERVER-1965

Show request details before activity in a request

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently in Service Desk, the portal shows the comments first and at the bottom the original request details.

      As a Service Desk user I would like to have the request details first instead of the comments, like in the JIRA Issue view screen.

            [JSDSERVER-1965] Show request details before activity in a request

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010516 ] New: JAC Suggestion Workflow 3 [ 3650695 ]
            Nathanael Motz made changes -
            Link New: This issue relates to JSDSERVER-507 [ JSDSERVER-507 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663736 ] New: JAC Suggestion Workflow [ 3010516 ]
            SET Analytics Bot made changes -
            Support reference count New: 3
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322059 ] New: Confluence Workflow - Public Facing v4 [ 2663736 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052295 ] New: JSD Suggestion Workflow - TEMP [ 2322059 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047823 ] New: JSD Suggestion Workflow [ 2052295 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279691 ] New: JSD Suggestion Workflow - TEMP [ 2047823 ]

              Unassigned Unassigned
              psouza Pedro Souza
              Votes:
              6 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: