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  1. Jira Service Management Cloud
  2. JSDCLOUD-1965

Show request details before activity in a request

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for raising your feedback on this feature.

      We have released an updated Jira Service Management Customer Portal Issue view where the Request Details are now displayed on the top before comments which makes this request obsolete.

      With that, we're closing this ticket and if you have additional suggestions/questions, please let us know by commenting on this ticket or, raising a ticket via https://support.atlassian.com.

      Arjun Ganapathy
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently in Service Desk, the portal shows the comments first and at the bottom the original request details.

      As a Service Desk user I would like to have the request details first instead of the comments, like in the JIRA Issue view screen.

              Unassigned Unassigned
              psouza Pedro Souza
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