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  1. Jira Service Management Data Center
  2. JSDSERVER-1936

Change text edit box of the introduction text field to rich text editor

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Under the Settings of a service desk, Portal setting, you will have the option to set the Customer Portal name and an optional Introduction text.
      The Introduction text field appears to be accepting most rich text formats such as linking, code blocks etc.
      Can the edit box of the Introduction text section get changed to use the Rich text editor, to emphasize to users they have more options available than just plain text entries?

            [JSDSERVER-1936] Change text edit box of the introduction text field to rich text editor

            Alex Cooksey (Inactive) made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 3 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012358 ] New: JAC Suggestion Workflow 3 [ 3650887 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664258 ] New: JAC Suggestion Workflow [ 3012358 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            Support reference count New: 3

              Unassigned Unassigned
              mnassette MJ (Inactive)
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              7 Vote for this issue
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                Created:
                Updated:
                Resolved: