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  1. Jira Service Management Data Center
  2. JSDSERVER-1931

If there is only one user portal going to /portals should redirect to it automatically

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    • Icon: Bug Bug
    • Resolution: Answered
    • Icon: Low Low
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    • Customer Portal
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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      If there is only one service desk, going to /servicedesk/customer/portals should automatically redirect to it (e.g. /servicedesk/customer/portal/1 or whatever the id of the one portal is).

      This would save users an extra click and a some confusion.

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            [JSDSERVER-1931] If there is only one user portal going to /portals should redirect to it automatically

            Anthony Martin added a comment - - edited

            Andreas is correct, this is not what happens (on Cloud at least).  I wanted to raise the same suggestion.  Currently we have 2 portals, however during the months we only had 1, we definitely saw this issue where there was a wasted click which generates some confusion for customers.  The issue is actually amplified by the coloring of the button to enter the portal which is extremely easy to miss (I missed it, and I've seen several people miss it when looking for how to raise a ticket).

            Anthony Martin added a comment - - edited Andreas is correct, this is not what happens (on Cloud at least).  I wanted to raise the same suggestion.  Currently we have 2 portals, however during the months we only had 1, we definitely saw this issue where there was a wasted click which generates some confusion for customers.  The issue is actually amplified by the coloring of the button to enter the portal which is extremely easy to miss (I missed it, and I've seen several people miss it when looking for how to raise a ticket).
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304478 ] New: JAC Bug Workflow v3 [ 3126524 ]
            Eduardo Santos made changes -
            Resolution New: Answered [ 9 ]
            Status Original: To Do [ 10071 ] New: Closed [ 6 ]
            Eduardo Santos made changes -
            Resolution Original: Answered [ 9 ]
            Status Original: Done [ 10044 ] New: To Do [ 10071 ]

            andreas lärkfeldt added a comment -

            LOL - sorry @matthew, but this is not what happends!

            If I copy/paste "x.x.x/servicedesk then I end up on /servicedesk/customer/portals (not the only one that actually exist)

            This is so bad - and it's been a while  LOL

            // Andreas

            andreas lärkfeldt added a comment - LOL - sorry @matthew, but this is not what happends! If I copy/paste "x.x.x/servicedesk then I end up on /servicedesk/customer/portals (not the only one that actually exist) This is so bad - and it's been a while  LOL // Andreas
            Owen made changes -
            Priority New: Low [ 4 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058616 ] New: JSD Bug Workflow v5 - TEMP [ 2304478 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056133 ] New: JSD Bug Workflow v5 [ 2058616 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955569 ] New: JSD Bug Workflow v5 - TEMP [ 2056133 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615328 ] New: JSD Bug Workflow v5 [ 1955569 ]

              mdo Minh Do (Inactive)
              82eefea538ef Daniel Kustrin
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: