Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1922

Allow Customization of Email

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In JIRA Service Desk, we would like to be able to customize email sent when an issue is created.

      Sort of similar to the customization afforded in JIRA by modifying the velocity template.

            [JSDSERVER-1922] Allow Customization of Email

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010797 ] New: JAC Suggestion Workflow 3 [ 3647988 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664486 ] New: JAC Suggestion Workflow [ 3010797 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325121 ] New: Confluence Workflow - Public Facing v4 [ 2664486 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053146 ] New: JSD Suggestion Workflow - TEMP [ 2325121 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048185 ] New: JSD Suggestion Workflow [ 2053146 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280201 ] New: JSD Suggestion Workflow - TEMP [ 2048185 ]
            jonah (Inactive) made changes -
            Description Original: In JIRA Service Desk, we would like to be able to customize email sent when an issue is created.

            Sort of similar to the customization afforded in JIRA by modifying the velocity template.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1922].
              {panel}

            In JIRA Service Desk, we would like to be able to customize email sent when an issue is created.

            Sort of similar to the customization afforded in JIRA by modifying the velocity template.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1922 [ JSDCLOUD-1922 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 873547 ] New: JSD Suggestion Workflow [ 1280201 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

            Aaron Belovsky added a comment -

            Without this feature, we are 100% prevented from using JIRA Service Desk. Here's our situation:

            We are a healthcare company with therapists in the field who perform home visits. Because our therapists work remotely, we communicate with them in a way that's similar to external customers – branding is so important. Our therapists are used to seeing branded emails and are suspicious of anything else. JIRA-branded emails look like SPAM from a company that is unknown to our end users and caused an uproar of concern when we attempted a test launch. We were forced to shelve the product.

            For us, not having this feature is a deal breaker. We need this feature to make JIRA's Service Desk product viable in our environment. Currently, we're using JIRA OnDemand and are less able to make manual system modifications. Manual modifications are also volatile when considering upgrades. Manual modification is not a solution.

            Zendesk allows for custom branded emails and is an alternative we are currently exploring, but we are willing to come back over the fence only if this feature is added since it would provide clean integration with the rest of our JIRA architecture.

            Please give this issue the attention it deserves.

            Aaron Belovsky added a comment - Without this feature, we are 100% prevented from using JIRA Service Desk. Here's our situation: We are a healthcare company with therapists in the field who perform home visits. Because our therapists work remotely, we communicate with them in a way that's similar to external customers – branding is so important. Our therapists are used to seeing branded emails and are suspicious of anything else. JIRA-branded emails look like SPAM from a company that is unknown to our end users and caused an uproar of concern when we attempted a test launch. We were forced to shelve the product. For us, not having this feature is a deal breaker. We need this feature to make JIRA's Service Desk product viable in our environment. Currently, we're using JIRA OnDemand and are less able to make manual system modifications. Manual modifications are also volatile when considering upgrades. Manual modification is not a solution. Zendesk allows for custom branded emails and is an alternative we are currently exploring, but we are willing to come back over the fence only if this feature is added since it would provide clean integration with the rest of our JIRA architecture. Please give this issue the attention it deserves.

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
              Votes:
              11 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: