[JSDSERVER-1877] Deleted status causes 500 error NullPointerException in customer portal

Type: Bug
Resolution: Duplicate
Priority: Low
Fix Version/s: None
Affects Version/s: 2.3.4, 2.3.5, 2.3.6, 2.4.1, 2.5-OD-02
Component/s: Customer Portal
Labels:
- affects-cloud
- affects-server

Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

When an issue's change history contains an entry with a deleted status ID, a 500 error is thrown when trying to access the portal.

Steps to reproduce:

Create Service Desk
Create new Status
Add status (and transitions) to workflow
Transition issue to and from this new status (ending with issue NOT in this status)
Change the workflow to one that does not contain this status
Delete original workflow
Delete status
Attempt to access customer portal using "Create a Service Desk Request" 500 error shows in portal:

2014-08-01 04:23:43,678 http-bio-8080-exec-17 ERROR egemme 263x572x1 19855nj 192.168.56.1 /servicedesk/customer/portals [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null
java.lang.NullPointerException
	at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestStatusMapper.translateToCustomerStatus(RequestStatusService.scala:85)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$7.apply(RequestActivityProvider.scala:141)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$7.apply(RequestActivityProvider.scala:135)
	at scala.collection.TraversableOnce$$anonfun$foldLeft$1.apply(TraversableOnce.scala:144)
	at scala.collection.TraversableOnce$$anonfun$foldLeft$1.apply(TraversableOnce.scala:144)
	at scala.collection.Iterator$class.foreach(Iterator.scala:727)
	at scala.collection.AbstractIterator.foreach(Iterator.scala:1157)
	at scala.collection.IterableLike$class.foreach(IterableLike.scala:72)
	at scala.collection.AbstractIterable.foreach(Iterable.scala:54)
	at scala.collection.TraversableOnce$class.foldLeft(TraversableOnce.scala:144)
	at scala.collection.AbstractTraversable.foldLeft(Traversable.scala:105)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.extractRelevantChanges(RequestActivityProvider.scala:135)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.com$atlassian$servicedesk$internal$feature$customer$request$RequestActivityProvider$$constructItemBuilder(RequestActivityProvider.scala:156)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$getStatusList$1.apply(RequestActivityProvider.scala:81)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$getStatusList$1.apply(RequestActivityProvider.scala:80)
	at scala.collection.TraversableLike$$anonfun$flatMap$1.apply(TraversableLike.scala:251)
	at scala.collection.TraversableLike$$anonfun$flatMap$1.apply(TraversableLike.scala:251)
	at scala.collection.Iterator$class.foreach(Iterator.scala:727)
	at scala.collection.AbstractIterator.foreach(Iterator.scala:1157)
	at scala.collection.IterableLike$class.foreach(IterableLike.scala:72)
	at scala.collection.AbstractIterable.foreach(Iterable.scala:54)
	at scala.collection.TraversableLike$class.flatMap(TraversableLike.scala:251)
	at scala.collection.AbstractTraversable.flatMap(Traversable.scala:105)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.getStatusList(RequestActivityProvider.scala:80)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.getActivity(RequestActivityProvider.scala:128)
	at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider.getIssueListItemViewCommon(IssueViewProvider.scala:225)
	at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider.getIssueListItemView(IssueViewProvider.scala:216)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper$$anonfun$toRequestListItemViewWithPortal$1$$anonfun$apply$19.apply(RequestListProvider.scala:403)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper$$anonfun$toRequestListItemViewWithPortal$1$$anonfun$apply$19.apply(RequestListProvider.scala:396)
	at scala.Option.map(Option.scala:145)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper$$anonfun$toRequestListItemViewWithPortal$1.apply(RequestListProvider.scala:396)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper$$anonfun$toRequestListItemViewWithPortal$1.apply(RequestListProvider.scala:395)
	at scala.Option.flatMap(Option.scala:170)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper.toRequestListItemViewWithPortal(RequestListProvider.scala:395)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$$anonfun$10.apply(RequestListProvider.scala:193)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$$anonfun$10.apply(RequestListProvider.scala:193)
	at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
	at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
	at scala.collection.immutable.List.foreach(List.scala:318)
	at scala.collection.TraversableLike$class.map(TraversableLike.scala:244)
	at scala.collection.AbstractTraversable.map(Traversable.scala:105)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider.buildMultiPortalSearchResult(RequestListProvider.scala:193)
	at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider.searchForMultiplePortalIssues(RequestListProvider.scala:187)
	at com.atlassian.servicedesk.internal.feature.customer.portal.providers.RecentRequestsResponseProvider.com$atlassian$servicedesk$internal$feature$customer$portal$providers$RecentRequestsResponseProvider$$getRecentRequests(RecentRequestsResponseProvider.scala:43)
	at com.atlassian.servicedesk.internal.feature.customer.portal.providers.RecentRequestsResponseProvider$$anonfun$getResponse$1.apply(RecentRequestsResponseProvider.scala:36)
	at com.atlassian.servicedesk.internal.feature.customer.portal.providers.RecentRequestsResponseProvider$$anonfun$getResponse$1.apply(RecentRequestsResponseProvider.scala:34)
	at scalaz.$bslash$div$class.map(Either.scala:94)
	at scalaz.$bslash$div$minus.map(Either.scala:283)
	at com.atlassian.servicedesk.internal.feature.customer.portal.providers.RecentRequestsResponseProvider.getResponse(RecentRequestsResponseProvider.scala:34)
	at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$com$atlassian$servicedesk$internal$rest$CustomerResponseFactory$$getResponse$1.apply(CustomerResponseFactory.scala:85)
	at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$com$atlassian$servicedesk$internal$rest$CustomerResponseFactory$$getResponse$1.apply(CustomerResponseFactory.scala:84)
	at scalaz.$bslash$div$class.flatMap(Either.scala:117)
	at scalaz.$bslash$div$minus.flatMap(Either.scala:283)
	at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory.com$atlassian$servicedesk$internal$rest$CustomerResponseFactory$$getResponse(CustomerResponseFactory.scala:84)
	at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$1.apply(CustomerResponseFactory.scala:41)
	at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$1.apply(CustomerResponseFactory.scala:41)
	at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
	at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
	at scala.collection.Iterator$class.foreach(Iterator.scala:727)
	at scala.collection.AbstractIterator.foreach(Iterator.scala:1157)
	at scala.collection.IterableLike$class.foreach(IterableLike.scala:72)
	at scala.collection.AbstractIterable.foreach(Iterable.scala:54)
	at scala.collection.TraversableLike$class.map(TraversableLike.scala:244)
	at scala.collection.AbstractTraversable.map(Traversable.scala:105)
	at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory.createResponse(CustomerResponseFactory.scala:41)
	at com.atlassian.servicedesk.internal.web.CustomerPageRenderer.createPageParams(CustomerPageRenderer.scala:78)
	at com.atlassian.servicedesk.internal.web.CustomerPageRenderer.createPage(CustomerPageRenderer.scala:51)
	at com.atlassian.servicedesk.internal.web.CustomerPageRenderer.createPage(CustomerPageRenderer.scala:57)
	at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$portalOfPortals$2.apply(CustomerWeb.scala:158)
	at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$portalOfPortals$2.apply(CustomerWeb.scala:145)
	at scalaz.$bslash$div$class.fold(Either.scala:40)
	at scalaz.$bslash$div$minus.fold(Either.scala:283)
	at com.atlassian.servicedesk.internal.rest.CustomerWeb.portalOfPortals(CustomerWeb.scala:143)  <+3> (NativeMethodAccessorImpl.java:62) (DelegatingMethodAccessorImpl.java:43)
	at java.lang.reflect.Method.invoke(Method.java:497)  <+19> (DispatchProviderHelper.java:234) (DispatchProviderHelper.java:100) (DefaultMethodInvocation.java:61) (ExpandInterceptor.java:38) (DefaultMethodInvocation.java:61) (DispatchProviderHelper.java:132) (DispatchProviderHelper.java:230) (ResourceJavaMethodDispatcher.java:75) (HttpMethodRule.java:288) (RightHandPathRule.java:147) (ResourceClassRule.java:108) (RightHandPathRule.java:147) (RootResourceClassesRule.java:84) (WebApplicationImpl.java:1469) (WebApplicationImpl.java:1400) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537)
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)  <+1> (ServletContainer.java:795)
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)  <+16> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) (RestServletUtilsUpdaterFilter.java:26) (RestServletUtilsUpdaterFilter.java:40) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) (ContextFilter.java:25) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.servicedesk.internal.web.RedirectExternalCustomerToPortalFilter.doFilter(RedirectExternalCustomerToPortalFilter.scala:18)  <+4> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36)  <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60)  <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.prettyurls.filter.PrettyUrlsCommonFilter.preventDoubleInvocation(PrettyUrlsCommonFilter.java:38)
	at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:74)  <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)  <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:30)  <+11> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (PageBuilderFilter.java:69) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+19> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (SecurityFilter.java:85) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (BaseLoginFilter.java:172) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70) (OAuthFilter.java:79) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+8> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
	at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply$mcV$sp(PortalContextSetter.scala:12)
	at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
	at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
	at com.atlassian.servicedesk.internal.utils.context.PortalContextUtil$.inPortalContext(PortalContextUtil.scala:29)
	at com.atlassian.servicedesk.internal.web.PortalContextSetter.doFilter(PortalContextSetter.scala:11)  <+4> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+10> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ApplicationDispatcher.java:748) (ApplicationDispatcher.java:486) (ApplicationDispatcher.java:411) (ApplicationDispatcher.java:338)
	at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55)  <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92)  <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)  <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)  <+21> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AccessLogFilter.java:107) (AccessLogFilter.java:91) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (PageBuilderFilter.java:90) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (CommittedResponseHtmlErrorRecoveryFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+22> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (SecurityFilter.java:239) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (TrustedApplicationsFilter.java:100) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (BaseLoginFilter.java:172) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70) (OAuthFilter.java:79) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+6> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208)
	at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
	at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
	at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)  <+10> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (GzipFilter.java:82) (GzipFilter.java:59) (JiraGzipFilter.java:56) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
	at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40)
	at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)  <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply$mcV$sp(PortalContextSetter.scala:12)
	at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
	at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
	at com.atlassian.servicedesk.internal.utils.context.PortalContextUtil$.inPortalContext(PortalContextUtil.scala:23)
	at com.atlassian.servicedesk.internal.web.PortalContextSetter.doFilter(PortalContextSetter.scala:11)  <+4> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
	at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)  <+40> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (JiraStartupChecklistFilter.java:79) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (MultipartBoundaryCheckFilter.java:41) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ChainedFilterStepRunner.java:87) (JiraFirstFilter.java:61) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (StandardWrapperValve.java:220) (StandardContextValve.java:122) (AuthenticatorBase.java:501) (StandardHostValve.java:171) (ErrorReportValve.java:103) (StandardEngineValve.java:116) (AccessLogValve.java:950) (CoyoteAdapter.java:408) (AbstractHttp11Processor.java:1070) (AbstractProtocol.java:611) (JIoEndpoint.java:316)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)

Workaround

The workaround involves creating the statuses in the JIRA Administration interface and then changing the status ID to be the ID of the deleted status. You only need to add the status and change the ID, the status does not need to be added to any workflows.

Use the following query to obtain the ID and status name that is missing
```
SELECT DISTINCT newvalue,newstring FROM changeitem WHERE field ='status' AND newvalue NOT IN (SELECT id FROM issuestatus);
```
- If more than one status is returned, perform the following steps for each unique "newvalue"
  - The string is the status name. if multiple strings appear for the same "newvalue" you should select whichever name suits you best. You only need to create one status for each unique "newvalue"
Create the status in the JIRA Administration page
After creating the status, hover over the edit link for the new status to obtain the URL for this link. Copy down the ID that appears at the end of this URL.
Shut down JIRA
Update the issuestatus table so that the newly created status has the ID of the deleted status.
- Run the following query. Replace the first ID with the ID you obtained from the URL when you added the status. Replace the second ID with the missing status ID that you obtained in the first SQL query.
```
UPDATE issuestatus SET id='10200' WHERE id='10610';
```
Start JIRA

duplicates

JSDSERVER-1773 NPE while accessing Customer Portal when a status has been deleted from workflow

Closed

DESK-4082 Failed to load

is related to

JSDSERVER-99 Customer portal doesn't honor translated statuses of the issue

Closed

relates to

JSDCLOUD-1877 Deleted status causes 500 error NullPointerException in customer portal

Closed

Form Name

Owen made changes - 27/Mar/2019 5:46 AM

Workflow	Original: JSD Bug Workflow v5 - TEMP [ 2304827 ]	New: JAC Bug Workflow v3 [ 3125474 ]
Status	Original: Done [ 10044 ]	New: Closed [ 6 ]

Katherine Yabut made changes - 06/Jun/2017 3:16 AM

Workflow

Original: JSD Bug Workflow v5 [ 2058743 ]

New: JSD Bug Workflow v5 - TEMP [ 2304827 ]

Katherine Yabut made changes - 31/May/2017 12:38 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2056083 ]

New: JSD Bug Workflow v5 [ 2058743 ]

Katherine Yabut made changes - 31/May/2017 12:35 AM

Workflow

Original: JSD Bug Workflow v5 [ 1955515 ]

New: JSD Bug Workflow v5 - TEMP [ 2056083 ]

Katherine Yabut made changes - 03/Apr/2017 5:18 AM

Workflow

Original: JSD Bug Workflow v4 [ 1615286 ]

New: JSD Bug Workflow v5 [ 1955515 ]

jonah (Inactive) made changes - 02/Apr/2017 11:46 AM

Description

Original: When an issue's change history contains an entry with a deleted status ID, a 500 error is thrown when trying to access the portal.

Steps to reproduce:
* Create Service Desk
* Create new Status
* Add status (and transitions) to workflow
* Transition issue to and from this new status (ending with issue NOT in this status)
* Change the workflow to one that does not contain this status
* Delete original workflow
* Delete status
* Attempt to access customer portal using "Create a Service Desk Request" 500 error shows in portal:

{noformat}
2014-08-01 04:23:43,678 http-bio-8080-exec-17 ERROR egemme 263x572x1 19855nj 192.168.56.1 /servicedesk/customer/portals [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null
java.lang.NullPointerException
at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestStatusMapper.translateToCustomerStatus(RequestStatusService.scala:85)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$7.apply(RequestActivityProvider.scala:141)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$7.apply(RequestActivityProvider.scala:135)
at scala.collection.TraversableOnce$$anonfun$foldLeft$1.apply(TraversableOnce.scala:144)
at scala.collection.TraversableOnce$$anonfun$foldLeft$1.apply(TraversableOnce.scala:144)
at scala.collection.Iterator$class.foreach(Iterator.scala:727)
at scala.collection.AbstractIterator.foreach(Iterator.scala:1157)
at scala.collection.IterableLike$class.foreach(IterableLike.scala:72)
at scala.collection.AbstractIterable.foreach(Iterable.scala:54)
at scala.collection.TraversableOnce$class.foldLeft(TraversableOnce.scala:144)
at scala.collection.AbstractTraversable.foldLeft(Traversable.scala:105)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.extractRelevantChanges(RequestActivityProvider.scala:135)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.com$atlassian$servicedesk$internal$feature$customer$request$RequestActivityProvider$$constructItemBuilder(RequestActivityProvider.scala:156)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$getStatusList$1.apply(RequestActivityProvider.scala:81)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$getStatusList$1.apply(RequestActivityProvider.scala:80)
at scala.collection.TraversableLike$$anonfun$flatMap$1.apply(TraversableLike.scala:251)
at scala.collection.TraversableLike$$anonfun$flatMap$1.apply(TraversableLike.scala:251)
at scala.collection.Iterator$class.foreach(Iterator.scala:727)
at scala.collection.AbstractIterator.foreach(Iterator.scala:1157)
at scala.collection.IterableLike$class.foreach(IterableLike.scala:72)
at scala.collection.AbstractIterable.foreach(Iterable.scala:54)
at scala.collection.TraversableLike$class.flatMap(TraversableLike.scala:251)
at scala.collection.AbstractTraversable.flatMap(Traversable.scala:105)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.getStatusList(RequestActivityProvider.scala:80)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.getActivity(RequestActivityProvider.scala:128)
at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider.getIssueListItemViewCommon(IssueViewProvider.scala:225)
at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider.getIssueListItemView(IssueViewProvider.scala:216)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper$$anonfun$toRequestListItemViewWithPortal$1$$anonfun$apply$19.apply(RequestListProvider.scala:403)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper$$anonfun$toRequestListItemViewWithPortal$1$$anonfun$apply$19.apply(RequestListProvider.scala:396)
at scala.Option.map(Option.scala:145)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper$$anonfun$toRequestListItemViewWithPortal$1.apply(RequestListProvider.scala:396)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper$$anonfun$toRequestListItemViewWithPortal$1.apply(RequestListProvider.scala:395)
at scala.Option.flatMap(Option.scala:170)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper.toRequestListItemViewWithPortal(RequestListProvider.scala:395)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$$anonfun$10.apply(RequestListProvider.scala:193)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$$anonfun$10.apply(RequestListProvider.scala:193)
at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
at scala.collection.immutable.List.foreach(List.scala:318)
at scala.collection.TraversableLike$class.map(TraversableLike.scala:244)
at scala.collection.AbstractTraversable.map(Traversable.scala:105)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider.buildMultiPortalSearchResult(RequestListProvider.scala:193)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider.searchForMultiplePortalIssues(RequestListProvider.scala:187)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.RecentRequestsResponseProvider.com$atlassian$servicedesk$internal$feature$customer$portal$providers$RecentRequestsResponseProvider$$getRecentRequests(RecentRequestsResponseProvider.scala:43)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.RecentRequestsResponseProvider$$anonfun$getResponse$1.apply(RecentRequestsResponseProvider.scala:36)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.RecentRequestsResponseProvider$$anonfun$getResponse$1.apply(RecentRequestsResponseProvider.scala:34)
at scalaz.$bslash$div$class.map(Either.scala:94)
at scalaz.$bslash$div$minus.map(Either.scala:283)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.RecentRequestsResponseProvider.getResponse(RecentRequestsResponseProvider.scala:34)
at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$com$atlassian$servicedesk$internal$rest$CustomerResponseFactory$$getResponse$1.apply(CustomerResponseFactory.scala:85)
at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$com$atlassian$servicedesk$internal$rest$CustomerResponseFactory$$getResponse$1.apply(CustomerResponseFactory.scala:84)
at scalaz.$bslash$div$class.flatMap(Either.scala:117)
at scalaz.$bslash$div$minus.flatMap(Either.scala:283)
at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory.com$atlassian$servicedesk$internal$rest$CustomerResponseFactory$$getResponse(CustomerResponseFactory.scala:84)
at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$1.apply(CustomerResponseFactory.scala:41)
at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$1.apply(CustomerResponseFactory.scala:41)
at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
at scala.collection.Iterator$class.foreach(Iterator.scala:727)
at scala.collection.AbstractIterator.foreach(Iterator.scala:1157)
at scala.collection.IterableLike$class.foreach(IterableLike.scala:72)
at scala.collection.AbstractIterable.foreach(Iterable.scala:54)
at scala.collection.TraversableLike$class.map(TraversableLike.scala:244)
at scala.collection.AbstractTraversable.map(Traversable.scala:105)
at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory.createResponse(CustomerResponseFactory.scala:41)
at com.atlassian.servicedesk.internal.web.CustomerPageRenderer.createPageParams(CustomerPageRenderer.scala:78)
at com.atlassian.servicedesk.internal.web.CustomerPageRenderer.createPage(CustomerPageRenderer.scala:51)
at com.atlassian.servicedesk.internal.web.CustomerPageRenderer.createPage(CustomerPageRenderer.scala:57)
at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$portalOfPortals$2.apply(CustomerWeb.scala:158)
at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$portalOfPortals$2.apply(CustomerWeb.scala:145)
at scalaz.$bslash$div$class.fold(Either.scala:40)
at scalaz.$bslash$div$minus.fold(Either.scala:283)
at com.atlassian.servicedesk.internal.rest.CustomerWeb.portalOfPortals(CustomerWeb.scala:143) <+3> (NativeMethodAccessorImpl.java:62) (DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497) <+19> (DispatchProviderHelper.java:234) (DispatchProviderHelper.java:100) (DefaultMethodInvocation.java:61) (ExpandInterceptor.java:38) (DefaultMethodInvocation.java:61) (DispatchProviderHelper.java:132) (DispatchProviderHelper.java:230) (ResourceJavaMethodDispatcher.java:75) (HttpMethodRule.java:288) (RightHandPathRule.java:147) (ResourceClassRule.java:108) (RightHandPathRule.java:147) (RootResourceClassesRule.java:84) (WebApplicationImpl.java:1469) (WebApplicationImpl.java:1400) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537)
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178) <+1> (ServletContainer.java:795)
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73) <+16> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) (RestServletUtilsUpdaterFilter.java:26) (RestServletUtilsUpdaterFilter.java:40) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) (ContextFilter.java:25) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.servicedesk.internal.web.RedirectExternalCustomerToPortalFilter.doFilter(RedirectExternalCustomerToPortalFilter.scala:18) <+4> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCommonFilter.preventDoubleInvocation(PrettyUrlsCommonFilter.java:38)
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:74) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:30) <+11> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (PageBuilderFilter.java:69) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+19> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (SecurityFilter.java:85) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (BaseLoginFilter.java:172) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70) (OAuthFilter.java:79) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+8> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply$mcV$sp(PortalContextSetter.scala:12)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
at com.atlassian.servicedesk.internal.utils.context.PortalContextUtil$.inPortalContext(PortalContextUtil.scala:29)
at com.atlassian.servicedesk.internal.web.PortalContextSetter.doFilter(PortalContextSetter.scala:11) <+4> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+10> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ApplicationDispatcher.java:748) (ApplicationDispatcher.java:486) (ApplicationDispatcher.java:411) (ApplicationDispatcher.java:338)
at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+21> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AccessLogFilter.java:107) (AccessLogFilter.java:91) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (PageBuilderFilter.java:90) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (CommittedResponseHtmlErrorRecoveryFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+22> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (SecurityFilter.java:239) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (TrustedApplicationsFilter.java:100) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (BaseLoginFilter.java:172) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70) (OAuthFilter.java:79) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+6> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208)
at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) <+10> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (GzipFilter.java:82) (GzipFilter.java:59) (JiraGzipFilter.java:56) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40)
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply$mcV$sp(PortalContextSetter.scala:12)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
at com.atlassian.servicedesk.internal.utils.context.PortalContextUtil$.inPortalContext(PortalContextUtil.scala:23)
at com.atlassian.servicedesk.internal.web.PortalContextSetter.doFilter(PortalContextSetter.scala:11) <+4> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+40> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (JiraStartupChecklistFilter.java:79) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (MultipartBoundaryCheckFilter.java:41) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ChainedFilterStepRunner.java:87) (JiraFirstFilter.java:61) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (StandardWrapperValve.java:220) (StandardContextValve.java:122) (AuthenticatorBase.java:501) (StandardHostValve.java:171) (ErrorReportValve.java:103) (StandardEngineValve.java:116) (AccessLogValve.java:950) (CoyoteAdapter.java:408) (AbstractHttp11Processor.java:1070) (AbstractProtocol.java:611) (JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
{noformat}

h3. Workaround

The workaround involves creating the statuses in the JIRA Administration interface and then changing the status ID to be the ID of the deleted status. You only need to add the status and change the ID, the status does not need to be added to any workflows.

# Use the following query to obtain the ID and status name that is missing
{noformat}
SELECT DISTINCT newvalue,newstring FROM changeitem WHERE field ='status' AND newvalue NOT IN (SELECT id FROM issuestatus);
{noformat}
** If more than one status is returned, perform the following steps for each unique "newvalue"
*** The string is the status name. if multiple strings appear for the same "newvalue" you should select whichever name suits you best. You only need to create one status for each unique "newvalue"
# Create the status in the JIRA Administration page
# After creating the status, hover over the edit link for the new status to obtain the URL for this link. Copy down the ID that appears at the end of this URL.
# Shut down JIRA
# Update the issuestatus table so that the newly created status has the ID of the deleted status.
** Run the following query. Replace the first ID with the ID you obtained from the URL when you added the status. Replace the second ID with the missing status ID that you obtained in the first SQL query.
{noformat}
UPDATE issuestatus SET id='10200' WHERE id='10610';
{noformat}
# Start JIRA

New: {panel:bgColor=#e7f4fa}
*NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-1877].
{panel}

When an issue's change history contains an entry with a deleted status ID, a 500 error is thrown when trying to access the portal.

Steps to reproduce:
* Create Service Desk
* Create new Status
* Add status (and transitions) to workflow
* Transition issue to and from this new status (ending with issue NOT in this status)
* Change the workflow to one that does not contain this status
* Delete original workflow
* Delete status
* Attempt to access customer portal using "Create a Service Desk Request" 500 error shows in portal:

{noformat}
2014-08-01 04:23:43,678 http-bio-8080-exec-17 ERROR egemme 263x572x1 19855nj 192.168.56.1 /servicedesk/customer/portals [common.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null
java.lang.NullPointerException
at com.atlassian.servicedesk.internal.feature.customer.request.requesttype.RequestStatusMapper.translateToCustomerStatus(RequestStatusService.scala:85)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$7.apply(RequestActivityProvider.scala:141)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$7.apply(RequestActivityProvider.scala:135)
at scala.collection.TraversableOnce$$anonfun$foldLeft$1.apply(TraversableOnce.scala:144)
at scala.collection.TraversableOnce$$anonfun$foldLeft$1.apply(TraversableOnce.scala:144)
at scala.collection.Iterator$class.foreach(Iterator.scala:727)
at scala.collection.AbstractIterator.foreach(Iterator.scala:1157)
at scala.collection.IterableLike$class.foreach(IterableLike.scala:72)
at scala.collection.AbstractIterable.foreach(Iterable.scala:54)
at scala.collection.TraversableOnce$class.foldLeft(TraversableOnce.scala:144)
at scala.collection.AbstractTraversable.foldLeft(Traversable.scala:105)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.extractRelevantChanges(RequestActivityProvider.scala:135)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.com$atlassian$servicedesk$internal$feature$customer$request$RequestActivityProvider$$constructItemBuilder(RequestActivityProvider.scala:156)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$getStatusList$1.apply(RequestActivityProvider.scala:81)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider$$anonfun$getStatusList$1.apply(RequestActivityProvider.scala:80)
at scala.collection.TraversableLike$$anonfun$flatMap$1.apply(TraversableLike.scala:251)
at scala.collection.TraversableLike$$anonfun$flatMap$1.apply(TraversableLike.scala:251)
at scala.collection.Iterator$class.foreach(Iterator.scala:727)
at scala.collection.AbstractIterator.foreach(Iterator.scala:1157)
at scala.collection.IterableLike$class.foreach(IterableLike.scala:72)
at scala.collection.AbstractIterable.foreach(Iterable.scala:54)
at scala.collection.TraversableLike$class.flatMap(TraversableLike.scala:251)
at scala.collection.AbstractTraversable.flatMap(Traversable.scala:105)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.getStatusList(RequestActivityProvider.scala:80)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestActivityProvider.getActivity(RequestActivityProvider.scala:128)
at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider.getIssueListItemViewCommon(IssueViewProvider.scala:225)
at com.atlassian.servicedesk.internal.feature.customer.request.IssueViewProvider.getIssueListItemView(IssueViewProvider.scala:216)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper$$anonfun$toRequestListItemViewWithPortal$1$$anonfun$apply$19.apply(RequestListProvider.scala:403)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper$$anonfun$toRequestListItemViewWithPortal$1$$anonfun$apply$19.apply(RequestListProvider.scala:396)
at scala.Option.map(Option.scala:145)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper$$anonfun$toRequestListItemViewWithPortal$1.apply(RequestListProvider.scala:396)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper$$anonfun$toRequestListItemViewWithPortal$1.apply(RequestListProvider.scala:395)
at scala.Option.flatMap(Option.scala:170)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$IssueToRequestListItemViewMapper.toRequestListItemViewWithPortal(RequestListProvider.scala:395)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$$anonfun$10.apply(RequestListProvider.scala:193)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider$$anonfun$10.apply(RequestListProvider.scala:193)
at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
at scala.collection.immutable.List.foreach(List.scala:318)
at scala.collection.TraversableLike$class.map(TraversableLike.scala:244)
at scala.collection.AbstractTraversable.map(Traversable.scala:105)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider.buildMultiPortalSearchResult(RequestListProvider.scala:193)
at com.atlassian.servicedesk.internal.feature.customer.request.RequestListProvider.searchForMultiplePortalIssues(RequestListProvider.scala:187)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.RecentRequestsResponseProvider.com$atlassian$servicedesk$internal$feature$customer$portal$providers$RecentRequestsResponseProvider$$getRecentRequests(RecentRequestsResponseProvider.scala:43)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.RecentRequestsResponseProvider$$anonfun$getResponse$1.apply(RecentRequestsResponseProvider.scala:36)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.RecentRequestsResponseProvider$$anonfun$getResponse$1.apply(RecentRequestsResponseProvider.scala:34)
at scalaz.$bslash$div$class.map(Either.scala:94)
at scalaz.$bslash$div$minus.map(Either.scala:283)
at com.atlassian.servicedesk.internal.feature.customer.portal.providers.RecentRequestsResponseProvider.getResponse(RecentRequestsResponseProvider.scala:34)
at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$com$atlassian$servicedesk$internal$rest$CustomerResponseFactory$$getResponse$1.apply(CustomerResponseFactory.scala:85)
at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$com$atlassian$servicedesk$internal$rest$CustomerResponseFactory$$getResponse$1.apply(CustomerResponseFactory.scala:84)
at scalaz.$bslash$div$class.flatMap(Either.scala:117)
at scalaz.$bslash$div$minus.flatMap(Either.scala:283)
at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory.com$atlassian$servicedesk$internal$rest$CustomerResponseFactory$$getResponse(CustomerResponseFactory.scala:84)
at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$1.apply(CustomerResponseFactory.scala:41)
at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory$$anonfun$1.apply(CustomerResponseFactory.scala:41)
at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
at scala.collection.TraversableLike$$anonfun$map$1.apply(TraversableLike.scala:244)
at scala.collection.Iterator$class.foreach(Iterator.scala:727)
at scala.collection.AbstractIterator.foreach(Iterator.scala:1157)
at scala.collection.IterableLike$class.foreach(IterableLike.scala:72)
at scala.collection.AbstractIterable.foreach(Iterable.scala:54)
at scala.collection.TraversableLike$class.map(TraversableLike.scala:244)
at scala.collection.AbstractTraversable.map(Traversable.scala:105)
at com.atlassian.servicedesk.internal.rest.CustomerResponseFactory.createResponse(CustomerResponseFactory.scala:41)
at com.atlassian.servicedesk.internal.web.CustomerPageRenderer.createPageParams(CustomerPageRenderer.scala:78)
at com.atlassian.servicedesk.internal.web.CustomerPageRenderer.createPage(CustomerPageRenderer.scala:51)
at com.atlassian.servicedesk.internal.web.CustomerPageRenderer.createPage(CustomerPageRenderer.scala:57)
at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$portalOfPortals$2.apply(CustomerWeb.scala:158)
at com.atlassian.servicedesk.internal.rest.CustomerWeb$$anonfun$portalOfPortals$2.apply(CustomerWeb.scala:145)
at scalaz.$bslash$div$class.fold(Either.scala:40)
at scalaz.$bslash$div$minus.fold(Either.scala:283)
at com.atlassian.servicedesk.internal.rest.CustomerWeb.portalOfPortals(CustomerWeb.scala:143) <+3> (NativeMethodAccessorImpl.java:62) (DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497) <+19> (DispatchProviderHelper.java:234) (DispatchProviderHelper.java:100) (DefaultMethodInvocation.java:61) (ExpandInterceptor.java:38) (DefaultMethodInvocation.java:61) (DispatchProviderHelper.java:132) (DispatchProviderHelper.java:230) (ResourceJavaMethodDispatcher.java:75) (HttpMethodRule.java:288) (RightHandPathRule.java:147) (ResourceClassRule.java:108) (RightHandPathRule.java:147) (RootResourceClassesRule.java:84) (WebApplicationImpl.java:1469) (WebApplicationImpl.java:1400) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537)
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178) <+1> (ServletContainer.java:795)
at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73) <+16> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) (RestServletUtilsUpdaterFilter.java:26) (RestServletUtilsUpdaterFilter.java:40) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70) (ContextFilter.java:25) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.servicedesk.internal.web.RedirectExternalCustomerToPortalFilter.doFilter(RedirectExternalCustomerToPortalFilter.scala:18) <+4> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:36) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCommonFilter.preventDoubleInvocation(PrettyUrlsCommonFilter.java:38)
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:74) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:30) <+11> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (PageBuilderFilter.java:69) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+19> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (SecurityFilter.java:85) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (BaseLoginFilter.java:172) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70) (OAuthFilter.java:79) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+8> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply$mcV$sp(PortalContextSetter.scala:12)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
at com.atlassian.servicedesk.internal.utils.context.PortalContextUtil$.inPortalContext(PortalContextUtil.scala:29)
at com.atlassian.servicedesk.internal.web.PortalContextSetter.doFilter(PortalContextSetter.scala:11) <+4> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+10> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ApplicationDispatcher.java:748) (ApplicationDispatcher.java:486) (ApplicationDispatcher.java:411) (ApplicationDispatcher.java:338)
at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36) <+21> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AccessLogFilter.java:107) (AccessLogFilter.java:91) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (PageBuilderFilter.java:90) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (CommittedResponseHtmlErrorRecoveryFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+22> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (SecurityFilter.java:239) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (TrustedApplicationsFilter.java:100) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (BaseLoginFilter.java:172) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70) (OAuthFilter.java:79) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+6> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208)
at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) <+10> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (GzipFilter.java:82) (GzipFilter.java:59) (JiraGzipFilter.java:56) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:70)
at com.atlassian.analytics.client.filter.JiraAnalyticsFilter.doFilter(JiraAnalyticsFilter.java:40)
at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) <+3> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply$mcV$sp(PortalContextSetter.scala:12)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
at com.atlassian.servicedesk.internal.web.PortalContextSetter$$anonfun$doFilter$1.apply(PortalContextSetter.scala:11)
at com.atlassian.servicedesk.internal.utils.context.PortalContextUtil$.inPortalContext(PortalContextUtil.scala:23)
at com.atlassian.servicedesk.internal.web.PortalContextSetter.doFilter(PortalContextSetter.scala:11) <+4> (AbstractHttpFilter.java:31) (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:70)
at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61) <+40> (DelegatingPluginFilter.java:78) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ChainedFilterStepRunner.java:87) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:49) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (JiraStartupChecklistFilter.java:79) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (MultipartBoundaryCheckFilter.java:41) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (ChainedFilterStepRunner.java:87) (JiraFirstFilter.java:61) (ApplicationFilterChain.java:241) (ApplicationFilterChain.java:208) (StandardWrapperValve.java:220) (StandardContextValve.java:122) (AuthenticatorBase.java:501) (StandardHostValve.java:171) (ErrorReportValve.java:103) (StandardEngineValve.java:116) (AccessLogValve.java:950) (CoyoteAdapter.java:408) (AbstractHttp11Processor.java:1070) (AbstractProtocol.java:611) (JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
{noformat}

h3. Workaround

The workaround involves creating the statuses in the JIRA Administration interface and then changing the status ID to be the ID of the deleted status. You only need to add the status and change the ID, the status does not need to be added to any workflows.

# Use the following query to obtain the ID and status name that is missing
{noformat}
SELECT DISTINCT newvalue,newstring FROM changeitem WHERE field ='status' AND newvalue NOT IN (SELECT id FROM issuestatus);
{noformat}
** If more than one status is returned, perform the following steps for each unique "newvalue"
*** The string is the status name. if multiple strings appear for the same "newvalue" you should select whichever name suits you best. You only need to create one status for each unique "newvalue"
# Create the status in the JIRA Administration page
# After creating the status, hover over the edit link for the new status to obtain the URL for this link. Copy down the ID that appears at the end of this URL.
# Shut down JIRA
# Update the issuestatus table so that the newly created status has the ID of the deleted status.
** Run the following query. Replace the first ID with the ID you obtained from the URL when you added the status. Replace the second ID with the missing status ID that you obtained in the first SQL query.
{noformat}
UPDATE issuestatus SET id='10200' WHERE id='10610';
{noformat}
# Start JIRA

jonah (Inactive) made changes - 02/Apr/2017 11:46 AM

Link

New: This issue relates to ~~JSDCLOUD-1877~~ [ ~~JSDCLOUD-1877~~ ]

Confluence Escalation Bot (Inactive) made changes - 20/Feb/2017 3:01 AM

Labels

New: affects-cloud affects-server

Katherine Yabut made changes - 19/Oct/2016 6:49 AM

Workflow

Original: JSD Bug Workflow v2 [ 1602610 ]

New: JSD Bug Workflow v4 [ 1615286 ]

Owen made changes - 22/Sep/2016 3:23 AM

Workflow

Original: JSD Bug Workflow [ 1398770 ]

New: JSD Bug Workflow v2 [ 1602610 ]

Assignee:: Unassigned

Reporter:: Tim Evans (Inactive)

Affected customers:: 0 This affects my team

Watchers:: 3 Start watching this issue

Created:: 12/May/2015 7:08 PM

Updated:: 16/Jun/2022 10:01 AM

Resolved:: 13/May/2015 4:29 AM

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