System is unable to create ticket for email that includes inline image attachment

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    • Type: Bug
    • Resolution: Duplicate
    • Priority: Medium
    • None
    • Affects Version/s: None
    • Component/s: Email - Incoming

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      • Originated from https://support.atlassian.com/browse/JST-138076
      • There are several emails that have attachment which are inline images in signature. And because system was not able to retrieve its name, so it could not create issue in JSD.

            Assignee:
            Chuong Nam Nguyen (Inactive)
            Reporter:
            Thong Bui Quang (Inactive)
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              Created:
              Updated:
              Resolved: