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  1. Jira Service Management Cloud
  2. JSDCLOUD-1865

System is unable to create ticket for email that includes inline image attachment

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      • Originated from https://support.atlassian.com/browse/JST-138076
      • There are several emails that have attachment which are inline images in signature. And because system was not able to retrieve its name, so it could not create issue in JSD.

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          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-1792 Having a .msg attachment or Content-Type: multipart/alternative will not create mail issue, NullPointerException in log file.

          • Medium - Medium priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1865 System is unable to create ticket for email that includes inline image attachment

          • Medium - Medium priority issues
          • Closed

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              cnguyen Chuong Nam Nguyen (Inactive)
              tbuiquang Thong Bui Quang (Inactive)
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                Updated:
                Resolved: