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  1. Jira Service Management Cloud
  2. JSDCLOUD-1865

System is unable to create ticket for email that includes inline image attachment

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      • Originated from https://support.atlassian.com/browse/JST-138076
      • There are several emails that have attachment which are inline images in signature. And because system was not able to retrieve its name, so it could not create issue in JSD.

              cnguyen Chuong Nam Nguyen (Inactive)
              tbuiquang Thong Bui Quang (Inactive)
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