Summary

In JIRA Service Desk 2.2.0, The default time to resolution metric is configured as the following:

• START: Issue created, Resolution: Cleared
• PAUSE ON:
• STOP: Resolution: Set
  However, when the issue gets created, the SLA is on pause. If user configures a new metric for SLA, it will work properly.

Steps to Reproduce

• Create a Service Desk
• Using the default configuration of SLA (Time to Resolution metric), create issue
• The SLA will be on pause, while it should start

Expected Behavior

When the issue gets created, the SLA should start.

Additional Information

• It misbehaves in JIRA Service Desk 2.2.0 only
  
• It works properly in JIRA Service Desk 2.1.1