Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1414

JIRA Service Desk 2.2.0 Default SLA Time to Resolution metric set SLA on pause when issue gets created

    XMLWordPrintable

Details

    Description

      Summary

      In JIRA Service Desk 2.2.0, The default time to resolution metric is configured as the following:

      • START: Issue created, Resolution: Cleared
      • PAUSE ON:
      • STOP: Resolution: Set
        However, when the issue gets created, the SLA is on pause. If user configures a new metric for SLA, it will work properly.

      Steps to Reproduce

      • Create a Service Desk
      • Using the default configuration of SLA (Time to Resolution metric), create issue
      • The SLA will be on pause, while it should start

      Expected Behavior

      When the issue gets created, the SLA should start.

      Additional Information

      • It misbehaves in JIRA Service Desk 2.2.0 only
      • It works properly in JIRA Service Desk 2.1.1

      Attachments

        1. sd21.png
          sd21.png
          77 kB
        2. sd22.png
          sd22.png
          76 kB

        Issue Links

          incorporates

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1425 Default SLA Time to resolution has no color

          • Low - Low priority issues
          • Closed
          was cloned as

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-2070 JIRA Service Desk 2.5.0 Default SLA Time to Resolution metric set SLA on pause when issue gets created

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-1854 JIRA Service Desk 2.2.0 Default SLA Time to Resolution metric set SLA on pause when issue gets created

          • Low - Low priority issues
          • Closed

          Activity

            People

              cnguyen Chuong Nam Nguyen (Inactive)
              azuhra Aqqiela
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync