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  1. Jira Service Management Data Center
  2. JSDSERVER-1840

Automatically set participants in the then of an automation rule

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      If we receive a support request from a specific customer we automatically need to add other customers to this issue (in this specific case an external support staff which needs to decide if he himself needs to attend to the issue).

            [JSDSERVER-1840] Automatically set participants in the then of an automation rule

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012438 ] New: JAC Suggestion Workflow 3 [ 3647392 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663934 ] New: JAC Suggestion Workflow [ 3012438 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322745 ] New: Confluence Workflow - Public Facing v4 [ 2663934 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052441 ] New: JSD Suggestion Workflow - TEMP [ 2322745 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047574 ] New: JSD Suggestion Workflow [ 2052441 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279393 ] New: JSD Suggestion Workflow - TEMP [ 2047574 ]
            jonah (Inactive) made changes -
            Description Original: If we receive a support request from a specific customer we automatically need to add other customers to this issue (in this specific case an external support staff which needs to decide if he himself needs to attend to the issue). New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1840].
              {panel}

            If we receive a support request from a specific customer we automatically need to add other customers to this issue (in this specific case an external support staff which needs to decide if he himself needs to attend to the issue).

              Unassigned Unassigned
              938200c81f66 Andreas Pieber
              Votes:
              8 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: