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  1. Jira Service Management Data Center
  2. JSDSERVER-1832

Dynamic SLA Goal in JSD

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    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      My issue over here is that I have a date type custom field on JSD customer portal. I need to link my SLA with this Date chosen be the customer. For example deadline SLA should be in sync with the date provided by customer, for every request I will be having different deadline, so constant deadline SLA is not making sense to us at present, Is there any way we can achieve this ?

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            [JSDSERVER-1832] Dynamic SLA Goal in JSD

            Charlie Marriott added a comment -
            Atlassian Update – 19 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 19 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Javier Garcia Canales added a comment -

            Not sure if they my issue is similar to this one and if it can be addressed with the mentioned plugin. What we want to achieve is to be able to start the SLA clock based on the estimated start of the change minus a number of days. As an example:

             

            We have type of change that has an SLA on approval time and we want to start counting 3 days before the estimated start time.... This is to be fair on the teams.

            Javier Garcia Canales added a comment - Not sure if they my issue is similar to this one and if it can be addressed with the mentioned plugin. What we want to achieve is to be able to start the SLA clock based on the estimated start of the change minus a number of days. As an example:   We have type of change that has an SLA on approval time and we want to start counting 3 days before the estimated start time.... This is to be fair on the teams.

            Mahesh Dubey added a comment -

            Hi Daniel,
            Thanks for help. It works for us. But isn't that JIRA should provide this as a default JIRA service desk feature?

            Mahesh Dubey added a comment - Hi Daniel, Thanks for help. It works for us. But isn't that JIRA should provide this as a default JIRA service desk feature?

            Daniel Bajrak added a comment -

            Hi,
            You can do this usunig plugin Service Pack for JIRA Service Desk. There is possibility to have SLA base on date in for example due date or some other date/date time customfield.
            Here you can find documetation: https://intenso.atlassian.net/wiki/display/SPFJSD/SLA+Operations

            I hope I've help you.

            Daniel Bajrak added a comment - Hi, You can do this usunig plugin Service Pack for JIRA Service Desk . There is possibility to have SLA base on date in for example due date or some other date/date time customfield. Here you can find documetation: https://intenso.atlassian.net/wiki/display/SPFJSD/SLA+Operations I hope I've help you.

              Unassigned Unassigned
              5a24e453eb10 Mahesh Dubey
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