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  1. Jira Service Management Data Center
  2. JSDSERVER-1832

Dynamic SLA Goal in JSD

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • SLA
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      My issue over here is that I have a date type custom field on JSD customer portal. I need to link my SLA with this Date chosen be the customer. For example deadline SLA should be in sync with the date provided by customer, for every request I will be having different deadline, so constant deadline SLA is not making sense to us at present, Is there any way we can achieve this ?

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            [JSDSERVER-1832] Dynamic SLA Goal in JSD

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 19 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 19 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012478 ] New: JAC Suggestion Workflow 3 [ 3647404 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665218 ] New: JAC Suggestion Workflow [ 3012478 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324241 ] New: Confluence Workflow - Public Facing v4 [ 2665218 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]

              Unassigned Unassigned
              5a24e453eb10 Mahesh Dubey
              Votes:
              9 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: