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  1. Jira Service Management Data Center
  2. JSDSERVER-1831

Having All Mail Handlers Listed at Incoming Mail Page

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definiton

      Having mail handler of JSD not listed in JIRA makes it difficult and confusing for admins to check all the mail handlers. Also, some users create ServiceDesk mail handlers in JIRA core side which can cause issues.

      Suggested Solution

      We need to have all mail handlers including Service Desk in one page to have better view of incoming mail handlers.
      Otherwise to check for Service Desk mail handlers we need to check every Service Desk project Email Setting separately which makes troubleshooting difficult.
      However, since Service Desk mail handler is independent from JIRA core, it is good to JUST show the mail handler at Incoming Mail page, but user won't be able to edit SD mail handler or CREATE Service Desk mail handler which makes duplication and leave it as read only.

          Form Name

            [JSDSERVER-1831] Having All Mail Handlers Listed at Incoming Mail Page

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012669 ] New: JAC Suggestion Workflow 3 [ 3649893 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2666059 ] New: JAC Suggestion Workflow [ 3012669 ]
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            Support reference count New: 3
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324525 ] New: Confluence Workflow - Public Facing v4 [ 2666059 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            UIS New: 1
            Niraj Bhawnani made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 333455 ]

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: