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  1. Jira Service Management Data Center
  2. JSDSERVER-1829

Bulk Import Customers from External File

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Configuring a Service Desk and would like to Bulk Add New Customers via CSV or other External File. Not having an import method like this is a problem for Service Desk users that have an existing customer base configured in another system but are moving towards JIRA Service Desk.

      Suggested Solution

      Add an option to Import Customers into a Service Desk Project similar to a User/Group Import via CSV

      Workaround

      • New Customers can be created manually
        • Use the Invite Customers Link and specify each Email Address for New Customers (space delimited for multiple addresses; eg email1@domain.com email2@domain.com etc)
      • Each Customer can self-register to access the Service Desk (if configured for self sign-up)

          Form Name

            [JSDSERVER-1829] Bulk Import Customers from External File

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            Labels Original: affects-cloud affects-server fws import sdt New: affects-cloud affects-server fws import ril sdt
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            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 976537 ]
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              Unassigned Unassigned
              scranford Shawn C (Inactive)
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                Created:
                Updated: