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  1. Jira Service Management Data Center
  2. JSDSERVER-1819

SLAs Based on User's Group Membership

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 3.3.0
    • SLA
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Looking for a way to easily specify SLAs per user based on their Group Membership. For example, users of a "VIP Group" have a quicker Time to Respond SLA than non-VIP Members.
      Similarly, SLA Queues would need to be grouped in the same fashion. For example, show all "VIP Group" issues and their running SLAs.

      SLA's can be configured with a JQL Query similar to:

      reporter in (UserA, UserB, UserC, UserD)

      However this is not something that can easily be managed due to User membership changes.

          Form Name

            [JSDSERVER-1819] SLAs Based on User's Group Membership

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011664 ] New: JAC Suggestion Workflow 3 [ 3647206 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664894 ] New: JAC Suggestion Workflow [ 3011664 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325895 ] New: Confluence Workflow - Public Facing v4 [ 2664894 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Sergey Zaporozhtsev (Inactive) made changes -
            Fix Version/s New: 3.3.0 [ 61746 ]
            Fix Version/s Original: 3.3.0-OD-1000.415.0 [ 63805 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053861 ] New: JSD Suggestion Workflow - TEMP [ 2325895 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049104 ] New: JSD Suggestion Workflow [ 2053861 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280617 ] New: JSD Suggestion Workflow - TEMP [ 2049104 ]
            jonah (Inactive) made changes -
            Description Original: Looking for a way to easily specify SLAs per user based on their Group Membership. For example, users of a "VIP Group" have a quicker Time to Respond SLA than non-VIP Members.
            Similarly, SLA Queues would need to be grouped in the same fashion. For example, show all "VIP Group" issues and their running SLAs.

            SLA's can be configured with a JQL Query similar to:
            {code}reporter in (UserA, UserB, UserC, UserD){code}
            However this is not something that can easily be managed due to User membership changes.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1819].
              {panel}

            Looking for a way to easily specify SLAs per user based on their Group Membership. For example, users of a "VIP Group" have a quicker Time to Respond SLA than non-VIP Members.
            Similarly, SLA Queues would need to be grouped in the same fashion. For example, show all "VIP Group" issues and their running SLAs.

            SLA's can be configured with a JQL Query similar to:
            {code}reporter in (UserA, UserB, UserC, UserD){code}
            However this is not something that can easily be managed due to User membership changes.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1819 [ JSDCLOUD-1819 ]

              Unassigned Unassigned
              scranford Shawn C
              Votes:
              2 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: