Uploaded image for project: 'Jira Service Desk Cloud'
  1. Jira Service Desk Cloud
  2. JSDCLOUD-1819

SLAs Based on User's Group Membership

    XMLWordPrintable

    Details

    • Type: Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Done
    • Component/s: SLA
    • Labels:
      None
    • Feedback Policy:

      Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Looking for a way to easily specify SLAs per user based on their Group Membership. For example, users of a "VIP Group" have a quicker Time to Respond SLA than non-VIP Members.
      Similarly, SLA Queues would need to be grouped in the same fashion. For example, show all "VIP Group" issues and their running SLAs.

      SLA's can be configured with a JQL Query similar to:

      reporter in (UserA, UserB, UserC, UserD)

      However this is not something that can easily be managed due to User membership changes.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              Unassigned
              Reporter:
              scranford Shawn C
              Votes:
              2 Vote for this issue
              Watchers:
              2 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: