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  1. Jira Service Management Cloud
  2. JSDCLOUD-1819

SLAs Based on User's Group Membership

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    • Suggestion
    • Resolution: Done
    • SLA
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Looking for a way to easily specify SLAs per user based on their Group Membership. For example, users of a "VIP Group" have a quicker Time to Respond SLA than non-VIP Members.
      Similarly, SLA Queues would need to be grouped in the same fashion. For example, show all "VIP Group" issues and their running SLAs.

      SLA's can be configured with a JQL Query similar to:

      reporter in (UserA, UserB, UserC, UserD)

      However this is not something that can easily be managed due to User membership changes.

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          is related to

          Suggestion - JSDSERVER-1819 SLAs Based on User's Group Membership

          • Closed
          relates to

          Suggestion - JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed

          Activity

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              Unassigned Unassigned
              scranford Shawn C
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                Created:
                Updated:
                Resolved: