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  1. JIRA Service Desk Server
  2. JSDSERVER-1819

SLAs Based on User's Group Membership

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    Details

    • Type: Suggestion
    • Status: Resolved (View Workflow)
    • Resolution: Done
    • Fix Version/s: 3.3.0
    • Component/s: SLA
    • Labels:
      None
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      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Looking for a way to easily specify SLAs per user based on their Group Membership. For example, users of a "VIP Group" have a quicker Time to Respond SLA than non-VIP Members.
      Similarly, SLA Queues would need to be grouped in the same fashion. For example, show all "VIP Group" issues and their running SLAs.

      SLA's can be configured with a JQL Query similar to:

      reporter in (UserA, UserB, UserC, UserD)

      However this is not something that can easily be managed due to User membership changes.

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              • Assignee:
                Unassigned
                Reporter:
                scranford Shawn Cranford
              • Votes:
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                • Created:
                  Updated:
                  Resolved: