Automation to Alert or Close inactive issues

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Feature Request

      • Ability to notify customer when they do not respond, one hour after the status gets Waiting to Customer and 24 hours after the status gets To Do
      • Ability to close a request after a period of time if customer don't respond to it.

            Assignee:
            Unassigned
            Reporter:
            Janice Alor (Inactive)
            Votes:
            23 Vote for this issue
            Watchers:
            16 Start watching this issue

              Created:
              Updated: