Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-1799

Show primary key in the Customer Portal

XMLWordPrintable

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

      As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

      The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.

          Form Name

            [JSDSERVER-1799] Show primary key in the Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011380 ] New: JAC Suggestion Workflow 3 [ 3648803 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664177 ] New: JAC Suggestion Workflow [ 3011380 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323847 ] New: Confluence Workflow - Public Facing v4 [ 2664177 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052481 ] New: JSD Suggestion Workflow - TEMP [ 2323847 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047808 ] New: JSD Suggestion Workflow [ 2052481 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279971 ] New: JSD Suggestion Workflow - TEMP [ 2047808 ]
            jonah (Inactive) made changes -
            Description Original: As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

            As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

            The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1799].
              {panel}

            As a result of JSD-62, customers will only be able to view and track their own requests using the Customer Portal.

            As a customer, you may need to bring in other individuals into the request, eg. an employee may want to CC their manager on a request for new hardware.

            The Customer Portal should allow the request creator to add in other customers as participants on a request. All participants on a request should be able to add comments/attachments to the request and should get email notification updates for customer-visible comments and status changes.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1799 [ JSDCLOUD-1799 ]
            Marty (Inactive) made changes -
            Component/s Original: Request Participants [ 34393 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 853942 ] New: JSD Suggestion Workflow [ 1279971 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              llu lingbo (Inactive)
              jean-philippe.pepin jean-philippe.pepin
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: