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  1. Jira Service Management Data Center
  2. JSDSERVER-1782

Mark Status an Issue Breaches SLA

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • SLA
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      I would like to be able to mark the status an issue breaches SLA.

      For instance, let's say the workflow is OPEN -> IN PROGRESS -> RESOLVED -> CLOSED. If the support ticket breaches at IN PROGRESS, the report should show exactly there is a ticket breached in the queue and at the status IN PROGRESS. Right now if it breaches at IN PROGRESS and I change it to RESOLVED, it will be back in normal state again, and the report will count that ticket as succeeded which is not correct.

      Thanks.

              Unassigned Unassigned
              ijimoh Ismael Olusula Jimoh (Inactive)
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                Created:
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